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Having a problem installing symantec

Created: 31 Oct 2012 | 20 comments

I run windows 7 64 bit and I am having trouble installing the end point protection norton antivirus and spyware.

Everytime I download then I try to install, after a while the software gives me an error and closes alone and it always either keep telling me I have to restart and I did that many times or the file could not be extracted.

I was reading one of the discussions before and I have the file Sep_Inst in my temp and I saw that I should copy paste 10 lines after return Value 1 command so I am pasting it here and I hope you can help me.

Action start 6:09:10: FindRelatedProducts.
MSI (s) (68:C0) [06:09:10:375]: Skipping action: DowngradeError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Skipping action: LegacyNortonError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Skipping action: LegacySymError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Doing action: DriverCheck
Action ended 6:09:10: FindRelatedProducts. Return value 1.
MSI (s) (68:30) [06:09:10:401]: Invoking remote custom action. DLL: C:\windows\Installer\MSI1E07.tmp, Entrypoint: DriverCheck
Action start 6:09:10: DriverCheck.
DriverCheck SymEvent did not open. Trying accessing via CreateFile
DriverCheck SymEvent exists

Thank you

Comments 20 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

Can you share Error snap shot ?

also provide SEPM_INST.log

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Try to Use Cleanwipe tool and check.

How to get the CleanWipe tool (Endpoint Removal)

http://www.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Thanks In Advance

Ashish Sharma

sammyhel's picture

I cannot find an error snap shot in the file that you mentioned.

This all the file

=== Verbose logging started: 11/1/2012  6:08:36  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\system32\msiexec.exe ===
MSI (c) (DC:70) [06:08:36:448]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (DC:70) [06:08:36:449]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (DC:38) [06:08:36:489]: Resetting cached policy values
MSI (c) (DC:38) [06:08:36:489]: Machine policy value 'Debug' is 0
MSI (c) (DC:38) [06:08:36:489]: ******* RunEngine:
           ******* Product: C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (DC:38) [06:08:36:490]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (DC:38) [06:08:36:490]: Grabbed execution mutex.
MSI (c) (DC:38) [06:08:36:522]: Cloaking enabled.
MSI (c) (DC:38) [06:08:36:522]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (DC:38) [06:08:36:534]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:5C) [06:08:36:543]: Running installation inside multi-package transaction C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
MSI (s) (68:5C) [06:08:36:543]: Grabbed execution mutex.
MSI (s) (68:C0) [06:08:36:546]: Resetting cached policy values
MSI (s) (68:C0) [06:08:36:546]: Machine policy value 'Debug' is 0
MSI (s) (68:C0) [06:08:36:546]: ******* RunEngine:
           ******* Product: C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (68:C0) [06:08:36:547]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (68:C0) [06:08:36:632]: Machine policy value 'LimitSystemRestoreCheckpointing' is 0
MSI (s) (68:C0) [06:08:36:632]: Note: 1: 1715 2: Symantec Endpoint Protection
MSI (s) (68:C0) [06:08:36:632]: Calling SRSetRestorePoint API. dwRestorePtType: 0, dwEventType: 102, llSequenceNumber: 0, szDescription: "Installed Symantec Endpoint Protection.".
MSI (s) (68:C0) [06:09:04:463]: The call to SRSetRestorePoint API succeeded. Returned status: 0, llSequenceNumber: 134.
MSI (s) (68:C0) [06:09:04:518]: File will have security applied from OpCode.
MSI (s) (68:C0) [06:09:04:542]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi' against software restriction policy
MSI (s) (68:C0) [06:09:04:542]: SOFTWARE RESTRICTION POLICY: C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi has a digital signature
MSI (s) (68:C0) [06:09:04:677]: SOFTWARE RESTRICTION POLICY: C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (68:C0) [06:09:04:678]: End dialog not enabled
MSI (s) (68:C0) [06:09:04:678]: Original package ==> C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
MSI (s) (68:C0) [06:09:04:678]: Package we're running from ==> C:\windows\Installer\45ac2.msi
MSI (s) (68:C0) [06:09:04:698]: APPCOMPAT: Compatibility mode property overrides found.
MSI (s) (68:C0) [06:09:04:698]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}'.
MSI (s) (68:C0) [06:09:04:698]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (68:C0) [06:09:04:703]: MSCOREE not loaded loading copy from system32
MSI (s) (68:C0) [06:09:04:708]: Machine policy value 'TransformsSecure' is 0
MSI (s) (68:C0) [06:09:04:708]: User policy value 'TransformsAtSource' is 0
MSI (s) (68:C0) [06:09:04:709]: Machine policy value 'DisablePatch' is 0
MSI (s) (68:C0) [06:09:04:709]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (68:C0) [06:09:04:709]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (68:C0) [06:09:04:710]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (68:C0) [06:09:04:710]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}'.
MSI (s) (68:C0) [06:09:04:711]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (68:C0) [06:09:04:711]: Transforms are not secure.
MSI (s) (68:C0) [06:09:04:711]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\SEP_INST.LOG'.
MSI (s) (68:C0) [06:09:04:711]: Command Line: SRCLICFILE=EE CURRENTDIRECTORY=C:\Users\Sammy\AppData\Local\Temp\Symantec CLIENTUILEVEL=2 CLIENTPROCESSID=7132
MSI (s) (68:C0) [06:09:04:711]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{9304CAC1-D3DA-4EE9-BE9E-439244674C7A}'.
MSI (s) (68:C0) [06:09:04:711]: Product Code passed to Engine.Initialize:           ''
MSI (s) (68:C0) [06:09:04:711]: Product Code from property table before transforms: '{4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}'
MSI (s) (68:C0) [06:09:04:711]: Product Code from property table after transforms:  '{4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}'
MSI (s) (68:C0) [06:09:04:711]: Product not registered: beginning first-time install
MSI (s) (68:C0) [06:09:04:712]: Machine policy value 'DisableMsi' is 0
MSI (s) (68:C0) [06:09:04:713]: Product {4ADBF5BE-7CAF-4193-A1F9-DE6820E68569} is not managed.
MSI (s) (68:C0) [06:09:04:713]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (68:C0) [06:09:04:714]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (68:C0) [06:09:04:714]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (68:C0) [06:09:04:714]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (68:C0) [06:09:04:714]: Adding new sources is allowed.
MSI (s) (68:C0) [06:09:04:714]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (68:C0) [06:09:04:714]: Package name extracted from package path: 'Sep64.msi'
MSI (s) (68:C0) [06:09:04:714]: Package to be registered: 'Sep64.msi'
MSI (s) (68:C0) [06:09:04:717]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (68:C0) [06:09:04:717]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:C0) [06:09:04:717]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (68:C0) [06:09:04:717]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (68:C0) [06:09:04:717]: Running product '{4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}' with elevated privileges: Product is assigned.
MSI (s) (68:C0) [06:09:04:718]: PROPERTY CHANGE: Adding SRCLICFILE property. Its value is 'EE'.
MSI (s) (68:C0) [06:09:04:718]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec'.
MSI (s) (68:C0) [06:09:04:718]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '2'.
MSI (s) (68:C0) [06:09:04:718]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '7132'.
MSI (s) (68:C0) [06:09:04:718]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (68:C0) [06:09:04:718]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (68:C0) [06:09:04:719]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (68:C0) [06:09:04:720]: TRANSFORMS property is now:
MSI (s) (68:C0) [06:09:04:720]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (68:C0) [06:09:04:723]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming
MSI (s) (68:C0) [06:09:04:725]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\Favorites
MSI (s) (68:C0) [06:09:04:727]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (68:C0) [06:09:04:729]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\Documents
MSI (s) (68:C0) [06:09:04:732]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (68:C0) [06:09:04:734]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (68:C0) [06:09:04:736]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (68:C0) [06:09:04:738]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (68:C0) [06:09:04:738]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (68:C0) [06:09:04:740]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Local
MSI (s) (68:C0) [06:09:04:741]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\Pictures
MSI (s) (68:C0) [06:09:04:745]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (68:C0) [06:09:04:747]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (68:C0) [06:09:04:749]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (68:C0) [06:09:04:751]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (68:C0) [06:09:04:752]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (68:C0) [06:09:04:756]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (68:C0) [06:09:04:758]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (68:C0) [06:09:04:760]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (68:C0) [06:09:04:763]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (68:C0) [06:09:04:765]: SHELL32::SHGetFolderPath returned: C:\Users\Sammy\Desktop
MSI (s) (68:C0) [06:09:04:768]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (68:C0) [06:09:04:768]: SHELL32::SHGetFolderPath returned: C:\windows\Fonts
MSI (s) (68:C0) [06:09:04:770]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (68:C0) [06:09:04:776]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (68:C0) [06:09:04:776]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (68:C0) [06:09:04:776]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (68:C0) [06:09:04:777]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (68:C0) [06:09:04:777]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Sammy'.
MSI (s) (68:C0) [06:09:04:777]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (68:C0) [06:09:04:777]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'Toshiba'.
MSI (s) (68:C0) [06:09:04:777]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\windows\Installer\45ac2.msi'.
MSI (s) (68:C0) [06:09:04:777]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi'.
MSI (s) (68:C0) [06:09:04:777]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (68:C0) [06:09:04:778]: Note: 1: 2205 2:  3: PatchPackage
MSI (s) (68:C0) [06:09:04:778]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:C0) [06:09:04:778]: User policy value 'DisableRollback' is 0
MSI (s) (68:C0) [06:09:04:778]: PROPERTY CHANGE: Adding UILevel property. Its value is '3'.
=== Logging started: 11/1/2012  6:09:04 ===
MSI (s) (68:C0) [06:09:04:780]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (68:C0) [06:09:04:780]: Doing action: INSTALL
Action start 6:09:04: INSTALL.
MSI (s) (68:C0) [06:09:04:786]: Running ExecuteSequence
MSI (s) (68:C0) [06:09:04:786]: Doing action: Check32BitSupport
MSI (s) (68:D8) [06:09:04:799]: Invoking remote custom action. DLL: C:\windows\Installer\MSI835.tmp, Entrypoint: Check32BitSupport
MSI (s) (68:4C) [06:09:04:799]: Generating random cookie.
MSI (s) (68:4C) [06:09:04:804]: Created Custom Action Server with PID 8148 (0x1FD4).
MSI (s) (68:84) [06:09:05:046]: Running as a service.
MSI (s) (68:0C) [06:09:05:050]: Hello, I'm your 32bit Impersonated custom action server.
MSI (s) (68!1C) [06:09:10:204]: PROPERTY CHANGE: Adding Supports32BitDlls property. Its value is '1'.
Action start 6:09:04: Check32BitSupport.
MSI (s) (68:C0) [06:09:10:367]: Skipping action: No32BitSupportError (condition is false)
MSI (s) (68:C0) [06:09:10:367]: Doing action: FindRelatedProducts
Action ended 6:09:10: Check32BitSupport. Return value 1.
Action start 6:09:10: FindRelatedProducts.
MSI (s) (68:C0) [06:09:10:375]: Skipping action: DowngradeError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Skipping action: LegacyNortonError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Skipping action: LegacySymError (condition is false)
MSI (s) (68:C0) [06:09:10:375]: Doing action: DriverCheck
Action ended 6:09:10: FindRelatedProducts. Return value 1.
MSI (s) (68:30) [06:09:10:401]: Invoking remote custom action. DLL: C:\windows\Installer\MSI1E07.tmp, Entrypoint: DriverCheck
Action start 6:09:10: DriverCheck.
DriverCheck SymEvent did not open. Trying accessing via CreateFile
DriverCheck SymEvent exists
DriverCheck SymTDI did not open. Trying accessing via CreateFile
DriverCheck SymTDI did not open (probably doesn't exist -- this is fine) with: 2
DriverCheck WPS did not open. Trying accessing via CreateFile
MSI (s) (68!CC) [06:09:10:801]: PROPERTY CHANGE: Modifying LOADEDDRIVERSFOUND property. Its current value is '0'. Its new value: '11'.
DriverCheck WPS did not open (probably doesn't exist -- this is fine) with: 2
MSI (s) (68:C0) [06:09:10:809]: Doing action: SetMigrateProperty
Action ended 6:09:10: DriverCheck. Return value 1.
MSI (s) (68:FC) [06:09:10:821]: Invoking remote custom action. DLL: C:\windows\Installer\MSI1FBD.tmp, Entrypoint: SetMigrateProperty
Action start 6:09:10: SetMigrateProperty.
MSI (s) (68:C0) [06:09:11:746]: Skipping action: SetIdcMultistageProperty (condition is false)
MSI (s) (68:C0) [06:09:11:746]: Skipping action: SetSNACMigratePropertyAmberPlus (condition is false)
MSI (s) (68:C0) [06:09:11:746]: Skipping action: SetSNACMigratePropertyOlder (condition is false)
MSI (s) (68:C0) [06:09:11:746]: Skipping action: SetSNACMigratePropertyPreAmber (condition is false)
MSI (s) (68:C0) [06:09:11:746]: Doing action: VerifyBFERunning
Action ended 6:09:11: SetMigrateProperty. Return value 1.
MSI (s) (68:6C) [06:09:13:044]: Invoking remote custom action. DLL: C:\windows\Installer\MSI2366.tmp, Entrypoint: VerifyBFERunning
Action start 6:09:11: VerifyBFERunning.
InstallUtils::CServiceUtil::isServiceRunningChecking status of service: BFE
MSI (s) (68!C8) [06:09:13:363]: PROPERTY CHANGE: Adding BFEServiceRunning property. Its value is '1'.
InstallUtils::CServiceUtil::isServiceRunningService BFE is currently running.
MSI (s) (68:C0) [06:09:13:609]: Doing action: LocateSourceDir
Action ended 6:09:13: VerifyBFERunning. Return value 1.
MSI (s) (68:2C) [06:09:13:631]: Invoking remote custom action. DLL: C:\windows\Installer\MSI2AA7.tmp, Entrypoint: LocateSourceDir
Action start 6:09:13: LocateSourceDir.
clientca: SourceDir=
MSI (s) (68!A0) [06:09:19:082]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\'.
clientca: OriginalDatabase=C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
MSI (s) (68:C0) [06:09:19:096]: Doing action: AppSearch
Action ended 6:09:19: LocateSourceDir. Return value 1.
Action start 6:09:19: AppSearch.
MSI (s) (68:C0) [06:09:19:101]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:103]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:104]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:105]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Sygate Technologies, Inc.\Sygate Personal Firewall 3: 2
MSI (s) (68:C0) [06:09:19:110]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:114]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:115]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:116]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:117]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:118]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:120]: PROPERTY CHANGE: Adding OS_SUPPORTS_UI property. Its value is 'C:\windows\explorer.exe'.
MSI (s) (68:C0) [06:09:19:129]: PROPERTY CHANGE: Adding IE6FOUND property. Its value is 'C:\windows\SysWOW64\shdocvw.dll'.
MSI (s) (68:C0) [06:09:19:131]: PROPERTY CHANGE: Adding SPMXMLFOUND property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\SyLink.xml'.
MSI (s) (68:C0) [06:09:19:131]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\Common 3: 2
MSI (s) (68:C0) [06:09:19:133]: PROPERTY CHANGE: Adding SERDEFDATFOUND property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\serdef.dat'.
MSI (s) (68:C0) [06:09:19:134]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC 3: 2
MSI (s) (68:C0) [06:09:19:135]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\VolatileInstallData 3: 2
MSI (s) (68:C0) [06:09:19:136]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Symantec_Installer 3: 2
MSI (s) (68:C0) [06:09:19:137]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_PATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:138]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_INTERACTIVEUIPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:138]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_CONFIGUIPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:139]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_IDENTITYPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:140]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_PATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:141]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_INTERACTIVEUIPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:143]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_CONFIGUIPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:145]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_IDENTITYPATH property. Its value is 'C:\windows\System32\rastls.dll'.
MSI (s) (68:C0) [06:09:19:146]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Sygate Technologies, Inc.\Sygate Personal Firewall 3: 2
MSI (s) (68:C0) [06:09:19:153]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:154]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:155]: Note: 1: 1324 2: Data\Config 3: 1
MSI (s) (68:C0) [06:09:19:155]: Note: 1: 1324 2: Data\Config 3: 1
MSI (s) (68:C0) [06:09:19:161]: Note: 1: 1324 2: Data\Config 3: 1
MSI (s) (68:C0) [06:09:19:161]: Note: 1: 1324 2: Data\Config 3: 1
MSI (s) (68:C0) [06:09:19:165]: PROPERTY CHANGE: Adding DEFENDERFOUND property. Its value is 'Microsoft Windows Defender'.
MSI (s) (68:C0) [06:09:19:166]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\TSE 3: 2
MSI (s) (68:C0) [06:09:19:168]: Note: 1: 1325 2: sysferThunk.dll
MSI (s) (68:C0) [06:09:19:169]: PROPERTY CHANGE: Adding OUTLOOKFOUND property. Its value is 'C:\Program Files\Microsoft Office 15\Root\Office15\'.
MSI (s) (68:C0) [06:09:19:171]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\EXCHNG32.EXE 3: 2
MSI (s) (68:C0) [06:09:19:172]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\notes.exe 3: 2
MSI (s) (68:C0) [06:09:19:173]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton AntiVirus Corporate Edition 3: 2
MSI (s) (68:C0) [06:09:19:174]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7} 3: 2
MSI (s) (68:C0) [06:09:19:175]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\SymBPL\{D270A25E-8BB6-4895-8517-89B898969BBF} 3: 2
MSI (s) (68:C0) [06:09:19:176]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
MSI (s) (68:C0) [06:09:19:177]: PROPERTY CHANGE: Adding SDIDATFOUND property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\sdi.dat'.
MSI (s) (68:C0) [06:09:19:179]: Note: 1: 1325 2: sysferThunk.dll
MSI (s) (68:C0) [06:09:19:181]: PROPERTY CHANGE: Adding FOUNDSEPSLF property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\Symantec\sep.slf'.
MSI (s) (68:C0) [06:09:19:182]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\{5EAC13F7-F082-4FA8-B83D-262FDA7A79D4}\Install 3: 2
MSI (s) (68:C0) [06:09:19:186]: PROPERTY CHANGE: Adding VC8B762CHECK property. Its value is 'C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_c905be8887838ff2\'.
MSI (s) (68:C0) [06:09:19:187]: PROPERTY CHANGE: Adding VC8B42CHECK property. Its value is 'C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.42_none_93b21c24844efba7\'.
MSI (s) (68:C0) [06:09:19:188]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\WholeSecurity Inc.\Confidence Online(tm) Server 3: 2
MSI (s) (68:C0) [06:09:19:189]: Doing action: checkInstallBlocksIE
Action ended 6:09:19: AppSearch. Return value 1.
MSI (s) (68:F8) [06:09:19:238]: Invoking remote custom action. DLL: C:\windows\Installer\MSI4079.tmp, Entrypoint: checkInstallBlocksIE
MSI (s) (68!50) [06:09:19:249]: PROPERTY CHANGE: Adding IdcXmlPath property. Its value is 'C:\Users\Sammy\AppData\Local\Temp\idc.xml'.
Action start 6:09:19: checkInstallBlocksIE.
IDCCA:  CMsiUtil::isActionScheduled: Unable to fetch view (Result: 259)
MSI (s) (68:C0) [06:09:19:384]: Doing action: CommunicateLaunchConditions
Action ended 6:09:19: checkInstallBlocksIE. Return value 1.
MSI (s) (68:2C) [06:09:19:391]: Invoking remote custom action. DLL: C:\windows\Installer\MSI4135.tmp, Entrypoint: CommunicateLaunchConditions
Action start 6:09:19: CommunicateLaunchConditions.
Communicate LC: NOT Version9X=1
Communicate LC: VersionNT > 500=1
Communicate LC: (NOT MIGRATIONPENDINGREBOOT) OR SISFAILED=1
Communicate LC: (NOT UNINSTALLREBOOTREQUIRED) OR Installed=1
Communicate LC: NOT (LEGACYSPAFOUND AND (SPA51BLOCK="#105"))=1
Communicate LC: (NOT ((LOADEDDRIVERSFOUND=11) OR PENDINGMODULEREMOVAL)) OR MIGRATE OR NORTONFOUND OR NORTONAV OR NORTONAVPRO=0
Communicate LC: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Communicate LC:  calling communicate state with the following arguments:
Communicate LC: Prodversion = 12.1.1101.401
Communicate LC: PathToSylink = C:\Users\Sammy\AppData\Local\Temp\Symantec\
Communicate LC: Oldversion =
Communicate LC: ReasonStr = Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Communicate LC: StatusCode = 302469124
Communicate LC: Communicator failed to communicate.
MSI (s) (68:C0) [06:10:43:653]: Doing action: preLaunchCond
Action ended 6:10:43: CommunicateLaunchConditions. Return value 1.
MSI (s) (68:A0) [06:10:43:659]: Invoking remote custom action. DLL: C:\windows\Installer\MSI8A66.tmp, Entrypoint: preLaunchCond
Action start 6:10:43: preLaunchCond.
MSI (s) (68!20) [06:10:43:777]: Note: 1: 2731 2: 0
IDCCA:  preLaunchCond - Launch condition `4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.` with condition `(NOT ((LOADEDDRIVERSFOUND=11) OR PENDINGMODULEREMOVAL)) OR MIGRATE OR NORTONFOUND OR NORTONAV OR NORTONAVPRO` failed
MSI (s) (68!20) [06:10:43:780]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:781]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:784]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:787]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:789]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:792]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:794]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:796]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:799]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:801]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:806]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:809]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:811]: Note: 1: 2732 2: 0
Unable to determine feature state: 1606
MSI (s) (68!20) [06:10:43:813]: Note: 1: 2732 2: 0
IDCCA: Unable to get target path (Result: 267)
IDCCA: Unable to get target path (Result: 267)
IDCCA: Machine ID: 8cb0afb6ee50ead98af8e63a321c8ac36b029a3
IDCCA: HttpQueryInfo: 200 OK Error: 0
IDCCA: SETI::CUploadFile::logout200 OK
MSI (s) (68:C0) [06:10:47:889]: Doing action: LaunchConditions
Action ended 6:10:47: preLaunchCond. Return value 1.
Action start 6:10:47: LaunchConditions.
MSI (c) (DC:70) [06:10:47:908]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
MSI (s) (68:C0) [06:10:51:240]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.

Action ended 6:10:51: LaunchConditions. Return value 3.
Action ended 6:10:51: INSTALL. Return value 3.
Property(S): UpgradeCode = {F7BE9C8A-C2E6-470D-B703-0A1845E6FF8C}
Property(S): OS_SUPPORTS_UI = C:\windows\explorer.exe
Property(S): IE6FOUND = C:\windows\SysWOW64\shdocvw.dll
Property(S): SPMXMLFOUND = C:\Users\Sammy\AppData\Local\Temp\Symantec\SyLink.xml
Property(S): SERDEFDATFOUND = C:\Users\Sammy\AppData\Local\Temp\Symantec\serdef.dat
Property(S): SYMRASMAN_REG13_PATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG13_INTERACTIVEUIPATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG13_CONFIGUIPATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG13_IDENTITYPATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG25_PATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG25_INTERACTIVEUIPATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG25_CONFIGUIPATH = C:\windows\System32\rastls.dll
Property(S): SYMRASMAN_REG25_IDENTITYPATH = C:\windows\System32\rastls.dll
Property(S): DEFENDERFOUND = Microsoft Windows Defender
Property(S): OUTLOOKFOUND = C:\Program Files\Microsoft Office 15\Root\Office15\
Property(S): SDIDATFOUND = C:\Users\Sammy\AppData\Local\Temp\Symantec\sdi.dat
Property(S): FOUNDSEPSLF = C:\Users\Sammy\AppData\Local\Temp\Symantec\sep.slf
Property(S): VC8B762CHECK = C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.762_none_c905be8887838ff2\
Property(S): VC8B42CHECK = C:\windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.42_none_93b21c24844efba7\
Property(S): ProductName = Symantec Endpoint Protection
Property(S): ProductDisplayName = Symantec Endpoint Protection
Property(S): ProductVersion = 12.1.1101.401
Property(S): OPTOUTREPSUBMISSION = 0
Property(S): ENABLEAUTOPROTECT = 1
Property(S): DISABLEDEFENDER = 1
Property(S): RUNLIVEUPDATE = 1
Property(S): IDCENABLE = 1
Property(S): VersionNT64 = 601
Property(S): Managed_Client_Type = Unmanaged
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): SBE_Feature_Set = Typical
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Change
Property(S): RestartManagerOption = CloseRestart
Property(S): SMSName = SepMasterService
Property(S): SMSDescription = Symantec Endpoint Protection
Property(S): InUISequence = 0
Property(S): REBOOT = ReallySuppress
Property(S): System64Folder = C:\windows\system32\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): SourceDir = C:\Users\Sammy\AppData\Local\Temp\Symantec\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): Manufacturer = Symantec Corporation
Property(S): ProductCode = {4ADBF5BE-7CAF-4193-A1F9-DE6820E68569}
Property(S): ProductLanguage = 1033
Property(S): ALLUSERS = 1
Property(S): APPTYPE = 105
Property(S): LUMoniker = {A8BA6A8E-8DB4-4575-8C7B-13CAF85B70AB}
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): INSTALLLEVEL = 100
Property(S): MSIENFORCEUPGRADECOMPONENTRULES = 1
Property(S): IDCDATASERVER = tses.symantec.com
Property(S): IDCDATALOC = /incoming
Property(S): IDCDEPLOYMENT = Local
Property(S): IDCEXTRAINFO = 0
Property(S): SISUSETRANSACTIONS = 1
Property(S): MAXMIGRATIONDELAY = 60
Property(S): MIGRATIONDELAY = 30
Property(S): MsiLogging = voicewarmupx
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): SMSLongDescription = Provides malware and threat protection for Symantec Endpoint Protection
Property(S): SymMigrationRebootMessage = To provide complete protection, Symantec Endpoint Protection requires this computer to restart.
Property(S): SymRebootAtEndMessage = To provide complete protection, Symantec Endpoint Protection requires this computer to restart.
Property(S): InstallCompleteMessage = The installation has completed successfully
Property(S): ShowServiceProgressMessage = Executing install script via service
Property(S): ShowServiceProgress_RBMessage = Executing rollback script via service
Property(S): SiloGUID = {5EAC13F7-F082-4FA8-B83D-262FDA7A79D4}
Property(S): SILO_REGHIVE = SOFTWARE\Symantec\Symantec Endpoint Protection
Property(S): HIGHCONTRAST = 0
Property(S): SYM_MAJOR_UPGRADE = 0
Property(S): SEPLicprop = SB
Property(S): SEPLicpropReg = sepsb
Property(S): SYMLICENSETYPE = 0
Property(S): SYMLICENSETYPESTRING = sepe
Property(S): MIGLICENSETYPE = 0
Property(S): LOADEDDRIVERSFOUND = 11
Property(S): RESOLVEFEATURES = 0
Property(S): InstallingToReparse = 0
Property(S): SYMCOMPRESSFOLDERS = 1
Property(S): ValidInstallDir = 0
Property(S): CACHEINSTALL = 1
Property(S): MIGRATESETTINGS = 1
Property(S): CMC_PRODUCT_BUILD = #401
Property(S): CMC_PRODUCT_VERSION = 12.1
Property(S): CACHE_INSTALLER = 1
Property(S): ADDSTARTMENUICON = 1
Property(S): ErrorDialog = SetupError
Property(S): ApplicationUsers = AllUsers
Property(S): DefaultUIFont = Tahoma8
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): LibSep64 = 1
Property(S): SysPlantStartType = disabled
Property(S): LibSepCommon = 1
Property(S): HITYPE = 0
Property(S): LOCATIONSENSOR = 0
Property(S): REVERSEDNS = 0
Property(S): WSCAVALERT = 1
Property(S): WSCAVUPTODATE = 30
Property(S): WSCCONTROL = 0
Property(S): LibSnac64 = 1
Property(S): ForeFrontSupportProp = http://service1.symantec.com/SUPPORT/ent-security....
Property(S): LaunchBrowserProp = Rundll32.Exe url.Dll,FileProtocolHandler
Property(S): Lang = 1033
Property(S): LiveUpdateVars = 1
Property(S): SecureCustomProperties = ADDLOCAL;ADDSTARTMENUICON;AMBERPLUSFOUND;AMBERSNACPLUSFOUND;APPDATAINSTALL;APPDATAINSTALLLOGS;APPDATAINSTALLSCRIPTS;APPLOGS;APTEMP;AVLOGS;BADPATTS;CACHE_INSTALLER;CACHED_INSTALLS;CACHEINSTALL;CMC_PRODUCT_BUILD;CMC_PRODUCT_VERSION;COMPANYNAME;CONFIGDIR;CONTENTCACHE;DB;DECTEMP;DEFENDERFOUND;DISABLEDEFENDER;ENABLEAUTOPROTECT;EXCHANGEFOUND;FEATURESTATEDIR;FOREFRONEXCFOUND;FOREFRONTTMGFOUND;FOUNDBROWSERPROTECTIONLITE;FOUNDLIVEUPDTHST;FOUNDSEPSLF;FOUNDSETTINGSHOSTSLIVEUPDATE;FOUNDSNACSLF;HELP;HITYPE;I2_LDVP.VDB;IDCDATALOC;IDCDATASERVER;IDCDEPLOYMENT;IDCENABLE;IDCEXTRAINFO;IE6FOUND;INSTALLEDPRODUCTTYPE;INSTALLSCRIPTS;LANG1033;LEGACYSEA_NM;LEGACYSEA_NM1;LEGACYSEA_NM2;LOADEDDRIVERSFOUND;LOCATIONSENSOR;MAXMIGRATIONDELAY;MIGLICENSETYPE;MIGRATESETTINGS;MIGRATIONDELAY;MIGRATIONPENDINGREBOOT;MSIRESTARTMANAGERCONTROL;NEWERFOUND;NEWERSNACFOUND;NORTONAV;NORTONAVPRO;NORTONFOUND;NOTESFOUND;OLDAPPDATADIR;OLDERFOUND;OLDPRODUCTVERSION;OLDSILOFOUND;OPTOUTREPSUBMISSION;OS_SUPPORTS_UI;OUTLOOKFOUND;PENDINGMODULEREMOVAL;PERSISTEDDATA;PREAMBERFOUND;PREAMBERSNACFOUND;PREHAMLETFOUND;PRODUCTINSTALLDIR;PRODUCTINSTALLDIRINSETAID;QUARANTINE;REINSTALL;REMOVE;RES;RESOLVEFEATURES;REVERSEDNS;ROOTDRIVE;RUNLIVEUPDATE;SAVCORP7XFOUND;SAVFOUND;SAVMIGINSTDIR;SAVSMIGFOLDER;SCSMIGINSTDIR;SDIDATFOUND;SEAMIGINSTDIR;SEPMIGINSTDIR;SERDEFDATFOUND;SILO_REGHIVE;SISFAILED;SISUSETRANSACTIONS;SMCLU;SNACFOUND;SNACMIGINSTDIR;SNACNPFOUND32;SNACNPFOUND64;SOURCEDIR;SPA51BLOCK;SPAFOUND;SPMXMLFOUND;SRCLICFILE;STATEDIR;STATICDATA;SYLINKSRCDIR;SYM_MAJOR_UPGRADE;SYMCOMPRESSFOLDERS;SYMFORCEFAIL;SYMFORCEFAILPHASE;SYMLICENSETYPE;SYMLICENSETYPESTRING;SYMRASMAN_REG13_CONFIGUIPATH;SYMRASMAN_REG13_IDENTITYPATH;SYMRASMAN_REG13_INTERACTIVEUIPATH;SYMRASMAN_REG13_PATH;SYMRASMAN_REG25_CONFIGUIPATH;SYMRASMAN_REG25_IDENTITYPATH;SYMRASMAN_REG25_INTERACTIVEUIPATH;SYMRASMAN_REG25_PATH;SYMREBOOT;SYMSRCDIR;SYMSTARTMENUDIR;SYSFERFOUND32;SYSFERFOUND64;SYSFERTHUNKFOUND32;SYSFERTHUNKFOUND64;TARGETDIR;TEEFERVISTA;TEEFERXP;TPAR;UNINSTALLREBOOTREQUIRED;USEDCUSTOMINSTALL;USERNAME;VC8B1416CHECK;VC8B42CHECK;VC8B762CHECK;WINDOWSFIREWALLSTATE;WSCAVALERT;WSCAVUPTODATE;WSCCONTROL;WSCONFONLINE;XFER;XFER_TMP
Property(S): MsiLogFileLocation = C:\Users\Sammy\AppData\Local\Temp\SEP_INST.LOG
Property(S): PackageCode = {9304CAC1-D3DA-4EE9-BE9E-439244674C7A}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): SRCLICFILE = EE
Property(S): CURRENTDIRECTORY = C:\Users\Sammy\AppData\Local\Temp\Symantec
Property(S): CLIENTUILEVEL = 2
Property(S): CLIENTPROCESSID = 7132
Property(S): MsiSystemRebootPending = 1
Property(S): VersionDatabase = 200
Property(S): VersionMsi = 5.00
Property(S): VersionNT = 601
Property(S): WindowsBuild = 7601
Property(S): ServicePackLevel = 1
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 1
Property(S): MsiNTSuitePersonal = 1
Property(S): WindowsFolder = C:\windows\
Property(S): WindowsVolume = C:\
Property(S): SystemFolder = C:\windows\SysWOW64\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\Sammy\AppData\Local\Temp\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\Sammy\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\Sammy\Favorites\
Property(S): NetHoodFolder = C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\Sammy\Documents\
Property(S): PrintHoodFolder = C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\Sammy\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\Sammy\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\Sammy\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): FontsFolder = C:\windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 6092
Property(S): VirtualMemory = 9279
Property(S): AdminUser = 1
Property(S): MsiTrueAdminUser = 1
Property(S): LogonUser = Sammy
Property(S): UserSID = S-1-5-21-164250594-26992463-1514794198-1000
Property(S): UserLanguageID = 1033
Property(S): ComputerName = SAMMY-PC
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 22
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 6:10:51
Property(S): Date = 11/1/2012
Property(S): MsiNetAssemblySupport = 4.0.30319.17929
Property(S): MsiWin32AssemblySupport = 6.1.7601.17514
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): Privileged = 1
Property(S): USERNAME = Sammy
Property(S): COMPANYNAME = Toshiba
Property(S): DATABASE = C:\windows\Installer\45ac2.msi
Property(S): OriginalDatabase = C:\Users\Sammy\AppData\Local\Temp\Symantec\Sep64.msi
Property(S): UILevel = 3
Property(S): ACTION = INSTALL
Property(S): Supports32BitDlls = 1
Property(S): BFEServiceRunning = 1
Property(S): IdcXmlPath = C:\Users\Sammy\AppData\Local\Temp\idc.xml
=== Logging stopped: 11/1/2012  6:10:51 ===
MSI (s) (68:C0) [06:10:51:308]: Note: 1: 1708
MSI (s) (68:C0) [06:10:51:308]: Product: Symantec Endpoint Protection -- Installation operation failed.

MSI (s) (68:C0) [06:10:51:309]: Windows Installer installed the product. Product Name: Symantec Endpoint Protection. Product Version: 12.1.1101.401. Product Language: 1033. Manufacturer: Symantec Corporation. Installation success or error status: 1603.

MSI (s) (68:C0) [06:10:51:318]: Deferring clean up of packages/files, if any exist
MSI (s) (68:C0) [06:10:51:318]: MainEngineThread is returning 1603
MSI (s) (68:5C) [06:10:51:319]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 134, szDescription: "".
MSI (s) (68:5C) [06:10:51:321]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
MSI (s) (68:5C) [06:10:51:322]: User policy value 'DisableRollback' is 0
MSI (s) (68:5C) [06:10:51:322]: Machine policy value 'DisableRollback' is 0
MSI (s) (68:5C) [06:10:51:322]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (68:5C) [06:10:51:322]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:5C) [06:10:51:323]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (68:5C) [06:10:51:324]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:5C) [06:10:51:325]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (68:5C) [06:10:51:325]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (68:5C) [06:10:51:325]: Restoring environment variables
MSI (s) (68:5C) [06:10:51:326]: Destroying RemoteAPI object.
MSI (s) (68:4C) [06:10:51:326]: Custom Action Manager thread ending.
MSI (c) (DC:38) [06:10:51:339]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (DC:38) [06:10:51:340]: MainEngineThread is returning 1603
=== Verbose logging stopped: 11/1/2012  6:10:51 ===
 

sammyhel's picture

It says to get a clean wipe tool, Users must open a case with Support to get the CleanWipe tool

Ashish-Sharma's picture

Yes you need to open support case for Cleanwipe tool.

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

HI,

MSI (s) (68:C0) [06:10:51:240]: Product: Symantec Endpoint Protection -- 4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation

Restart System and Try to install local administartor account.

Thanks In Advance

Ashish Sharma

sammyhel's picture

This is the error I am getting

An error prevents this program from continuing:

Could not extract the current file. The process cannot access the file because it is being used by another process.

In this case what to do ?

Ashampoo_Snap_2012.11.01_07h00m56s_001.png
sammyhel's picture

I am always rebooting. Try to reboot many times but the error still the same

Ashish-Sharma's picture

HI,

This error means one of installation already run.

Try to install Local Administrator account.

Thanks In Advance

Ashish Sharma

sammyhel's picture

Can I open a support case now for clean wipe tool?

sammyhel's picture

How do I install Local Administration Account?

Ashish-Sharma's picture

HI,

Local Administartor Account means Built in Administartor account.

Thanks In Advance

Ashish Sharma

Chetan Savade's picture

Hi,

Search for the value PendingFileRenameOperations in

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Control\Session Manager

- if found backup the key and remove the value, try to restart the installation

Search for the key RebootRequired
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\

- if found backup the key and remove it

Search for PendingFileRenameOperations in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\BackupRestore\KeysNotToRestore

If found delete - afterwarfs installation proceded. Upgrade successfull.

Note: If the value PendingFileRenameOperations cannot be found at all - alternative solution would be to run Cleanwipe on the machine and afterwards proceed with new SEPM installation.

How to get the CleanWipe tool (Endpoint Removal)

http://www.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Simpson Homer's picture

Agree with Chetan, please follow his instructions.

sammyhel's picture

I followed all the details and run the clean wiper file and still symantec antivirus didn't work so I had to download another antivirus which I did.

Thank you but nobody could've solved my problem

Ashish-Sharma's picture

HI,

If you not able to install you can raised support ticket ...

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

call up the toll free number and provide the necessary information. Or else call customer care for more details on the Support ID.

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Thanks In Advance

Ashish Sharma

SameerU's picture

Hi

Please use Cleanwipe

Regards

Chetan Savade's picture

Hi,

Is there any update on this? Have you logged a case with support ?

If you want you can PM (Personal Message) me the case number.

If issue is resolved please mark this thread as a solved with your comments.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<