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Having problem with outlook plugin on symantec endpoint antivirus client

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Migration UserOct 08, 2010 01:05 AM

Migration User

Migration UserOct 08, 2010 04:30 AM

  • 1.  Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 06, 2010 12:43 AM

    I having problem whenever i open outlook it says "c:\program files\symantec antivirus\vpmsece.dll couldn't be found or loaded".

    And i reinstalled office it goes fine.But it happens on every endpoint client.any better solution ?



  • 2.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Broadcom Employee
    Posted Oct 06, 2010 12:53 AM


  • 3.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 06, 2010 12:55 AM

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002090613375148?Open&src=ent&docid=2004060116454248&nsf=ent-security.nsf&view=docid&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=9.0

    Have a look at this KB

     

    Symantec AntiVirus: Microsoft Outlook error "The add-in 'C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece.dll' could not be installed ..."



  • 4.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 06, 2010 03:31 AM

    As below

    "[SID 23179] MSRPC Server Service BO detected" 

    Traffic from 192.168.1.0 is blocked 

    I doubt trojan has infected on that IP 192.168.1.0

    or could be infected on the PC which is showing that message ?



  • 5.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 06, 2010 03:37 AM

    Check for any virus infection in 192.168.1.0.Assure that there is no open shares in both the PCS.Also assure that it is having all latest patches installed(KB 958644 is most important I believe) 



  • 6.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 12:48 AM

    i having problem on my computer as screen shot .it says protection is off even though i tried update from server and by clicking fix .not able to fix yet.anyway to put the Protective threat protection back ON from client side or can be done from server side only



  • 7.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 12:59 AM

    PTP will be off if it is a sever os or 64 bit os.This is by design.

     

    If this is not the case go to start-->run type luall and click ok>this will lunch live update.Run it and try..

     

    If not helps reinstall PTP.You can do it as follows

    GO to add/remove programs

    Select SEP,click on change--->next-->modify-->next,Here select this feature not available by clicking on the small box neat PTP.keep on click next until it finishes.Follow above steps once again and select this feature and sub features available for installing it back...



  • 8.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 01:00 AM

    hi AravindKM

    I tried doesn't work still off.I couldn't run "luall" as well. PTP is fine and running on other clients even on 64 bits window 7 that client is window xp (32bit).

    thank you for your help



  • 9.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 01:05 AM

    you tried reinstalling PTP also?



  • 10.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 02:57 AM
      |   view attached

    Thanks Aravind will try to reinstall.

    Have another problem unable to deploy on client

    Have attached screenshot

    tks a lot



  • 11.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 03:07 AM

    Have a look at this link

    About preparing computers for remote deployment

    Do you missed something?

     

    Also assure that UAC is disabled in the client...



  • 12.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 04:30 AM

    Hi how do i disable UAC on window xp



  • 13.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 04:45 AM

    you wont have UAC in windows xp...

    check windows firewall and also the msi installer service should be started on that machine

    try running the setup manually on that box; that should work

    make sure you are pushing out the 32/64 packages respectively.



  • 14.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 04:48 AM

    tks a lot

    I have disable simple file sharing already.still doesn't work .

    same error "failed remote installing" deploying on client



  • 15.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 05:20 AM

    check the computer browser service on the remote machine

    did you try running it manually on the box? copy the setup file and run it manually , do u get any error msg?



  • 16.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 08, 2010 08:38 AM

    Have you tried to delete the extend.dat file? I have seen this before. If I remember correctly, this how we fixed it. Do a Windows search for extend.dat. 

     

    Good luck!



  • 17.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 10, 2010 10:10 PM

    Hi that problem vpmsece.dll has been solved it worked with above solution.Thanks a lot



  • 18.  RE: Having problem with outlook plugin on symantec endpoint antivirus client
    Best Answer

    Posted Oct 11, 2010 12:39 AM

    "Hi that problem vpmsece.dll has been solved it worked with above solution"

    ----Please mark the post as solution so that it will be helpful to the future visitors of the form.Also create new threads if you are facing another problems...



  • 19.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 11, 2010 03:57 PM

    I wonder what above solution is being referred to.

    Mike



  • 20.  RE: Having problem with outlook plugin on symantec endpoint antivirus client

    Posted Oct 12, 2010 12:44 AM

    Let the creator of this thread decide it.Unfortunately many problems was discussed in the same threads instead of different threads.