Endpoint Protection

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  • 1.  Having trouble with VBS:Malware-gen worm

    Posted Sep 19, 2009 10:25 AM
    I am having trouble with VBS:Malware-gen worm virus which I contacted on my computer through a USB flash disk. I have Symantec Endpoint Protection 11. something version installed in my computer but it did not report any actions or blocked or even quarantined any thing. I had to install AVAST Professional edition to block the virus. I was relying heavily on SEP but it let me down for the first time ever. I did not find any patches or upgrades for this worm virus anywhere on Symantec's site to overcome this virus infection.
    Please help

    Richard


  • 2.  RE: Having trouble with VBS:Malware-gen worm

    Posted Sep 19, 2009 10:40 AM
    Download the latest rapid release from the symantec site  ftp://ftp.symantec.com/AVDEFS/symantec_antivirus_corp/rapidrelease/  and download symrapidreleasedefsv5i32.exe

    Install it on the computer

    And then run a full system scan is safe mode


  • 3.  RE: Having trouble with VBS:Malware-gen worm

    Posted Sep 19, 2009 10:43 AM
    If that works well and good else run the Load Point tool and PM me the logs

    https://www-secure.symantec.com/connect/downloads/load-point-diagnostic-utility-identify-suspected-threats


  • 4.  RE: Having trouble with VBS:Malware-gen worm

    Posted Sep 19, 2009 11:07 AM
    Also, if Symantec is not  detecting it, you may submit thew  file to symantec Secuirty  response team.



  • 5.  RE: Having trouble with VBS:Malware-gen worm

    Posted Sep 24, 2009 01:57 PM
    Thank you Prachand and Vishal for helping me out. I am just downloading the exe file which you wanted me to download and run the scan with. Lets see what happens.
    Thank you once again

    Richard Dulvy - Lahore, Pakistan