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Hello Guys How are you

Created: 03 Apr 2014 | 6 comments

Hello Guys

How are you all today and how is your family, its been a while hope you guys are good.

Please I would like you to help me out, for like 3 days I can't backup its telling me Job queued up although

I have been backing up manually before this issue start and yesterday I did the auto backup and is still the same thing, so I want you to help me out. if you check very well I keep a job on hold because the schedule is duplicate. all i want is how can i stop this queued job, i don't want it to repeat it self again.

please i need reply now. there is a sreen shot attached please find it and view. thanks

Best Regard,

Uncle T.

Operating Systems:

Comments 6 CommentsJump to latest comment

CraigV's picture

Hi,

right-click the job and choose "Respond to Alert". It' s probably going to tell you that there is no available tape in the drive (appendable or overwritable) so you need to make sure you have a useable tape.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

sidd3009's picture

Hello Uncle T,

Apart from responding to alert, I also see that one of the Backup Exec services has stopped. Could you also click on Tools > Backup Exec Services and restart all the services? 

Regards,

Siddhant Saini
Advanced Technical Support Engineer, Symantec Corporation 
www.symantec.com

MitchR's picture

Ya, that'd be my first guess - check for crashed services, or an alert asking for a tape.

Resist the tempation to reboot the server until you have found the root cause. :)

Mark this post as the solution, and have good luck for 7 years.
Forget to mark this as the solution, and tomorrow your server will crash.

lmosla's picture

Hello Uncle T,

 Install any Live updates that are available and run a push install to the remote servers to keep everything at the same version level.

also try recreating the job 

Uncle T's picture

Thanks guyz i reall appreciate, but i dnt know why d backup don't pick the tape when doing the backup scan, when i get to office the next i find it on queue and i also if i do a manual backup and i click run now may be 6pm if i get to office the next day it will still be running the backup but if i use the schedule policy of the company for the backup it will just back it up lets say 8pm till 1am. so my question is if i want to scedule the backup to run now how will i configure the time i want it to stop backup. thanks i realy apreciate you guyz, you are the best.

lmosla's picture

See if this is what you are looking for http://www.symantec.com/docs/TECH185853\

Check Windows Event System logs for errors and check the properties of your tape drive to make sure it is using Symantec Drivers - if it isnt then use tapeinst.exe to install them.