Video Screencast Help

Help button disable or Hide!

Created: 24 Oct 2012 | 12 comments
J3d1's picture

Fresh SEP Client install where is the help button? someone have any idea

 

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.Brian's picture

Top right:

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J3d1's picture

is not there dude !!!

.Brian's picture

Now that's interesting.

Did you reboot?

Try to do an smc -stop / smc -start and see if it comes back.

Has this happened when upgrading other clients?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

try doing a repair from add/remove programs,

there is no settting to Hide HELP from the SEPM console.

 

J3d1's picture

i upgrade from 11.7 

i try to install a new client on a second pc and same situation happen again 

.Brian's picture

Try a repair or even a uninstall/reinstall

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J3d1's picture

the reinstall do the same !

.Brian's picture

Did you run cleanwipe first to fully remove everything?

This is definitely a first for me...!

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A. Wesker's picture

Fresh install is a new installation which means no SEP was installed before on the machine.

But you mentioned on your last feedback "upgrade to 11.0 RU7" so ... Is it a migration or really a new installation on a clean machine ? angel

Which 11.0 RU7 version exactly ?

11.0 RU7 RTM ? 11.0 RU7 MP1 ? 11.0 RU7 MP2 ?

What is the OS where you tried to install SEP ?

With which Windows account did you run the install of the package ?

Where the package is coming from ? File Connect ? Exported from SEPM Console ?

Could you attach the SEP_inst.log ? => It could be retrieved on the temporary directory    %TEMP%

 

Kind Regards,

A. Wesker

Chetan Savade's picture

Hi,

Could you please confirm the upgrade path? Please provide OS details as well.

Please try with fresh install of SEP.

latest SEP version is SPE RU7 MP2.

Till date SEP releases: http://bit.ly/m0vOJp 

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

greg12's picture

Just scroll the window to the right. The Help button should emerge.

Are you using a small monitor? Normally, SEP client windows cannot be changed in size but AFAIK they are adapting themselves to the monitor size.

J3d1's picture

I turn off all my virtual server and client yesterday and turn on today and the button appear 

was wear :D