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Help cant use my support portal or download 12.5

Created: 22 Sep 2008 • Updated: 21 May 2010 | 1 comment

Can someone at symantec please help. I am trying to log a call via the mysupport page but the company and site drop down lists are blank, so when I click nextit flags it as an error. Mysupport isnt much help when you cant log technical and no technical support requests!!


Also when trying to download the new 12.5 distribution I get all the way to the download screen then when I click to download it asks me to log back in, I do so and then it reports a username password problem. Whats going on??



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Deiru's picture


Hi Beovax,


In regards to you issue, you can call our customer care at 1-800-721-3934 or technical support at 1-800-927-4017  for assistance. May I ask are you downloading the product version itself?