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Help with client install packages.

Created: 25 Apr 2013 • Updated: 30 Apr 2013 | 9 comments
This issue has been solved. See solution.

I am trying to make a client install package in Install Packages. I have it setup with

Symantec Endpoint Protection version 12.1.2015.2015 for WIN32BIT.

Maintain existing client features

Initial Settings

Default Client installation settings.

Download the client package from the management server

Upgrade schedule From 00:01 to 12:59

Distribute upgrade over 7 days.

Those are the settings for the Client install package I have in the Install packages for one of the groups.

I thought this should upgrade the client that is 11 to 12.1 when the client checks in is that right? I have it set for the clients to check in every 30 mins right now. The problem is that with this setup I'm only getting about 50% of the clients upgraded and I can't figure out why. Any clues or help would be much appreciated.

Thank you.

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_Brian's picture

When the client checks in, it will get the command to update and begin the process of getting the package, updating, etc. This could take a little bit of time to show up.

And since you have it set to do it over 7 days, it may not start right away. I believe there is an algorithm used in the update process to determine when each client starts the upgrade.

DarrenChar's picture

Thank you, so if I set it to one day then it should start the process overnight instead of waiting?

_Brian's picture

Depends on what you set the time to. If you set to 1 day and leave the time from 00:00 to 22:59 than it will complete within that window.

DarrenChar's picture

Also if I have some systems that arn't reporting a client but they are on the network and pingable the only way to upgraqde them is to use the deployment wizzard correct? Or run a setup package, or deploy with SMS?

_Brian's picture

Yes, those are a few good methods. You can also deploy via GPO as well. Depends on what is easiest for you.

Mithun Sanghavi's picture


Here is the algorithm for Upgrade Schedule which lets you control the time of the client computer upgrade. 

•From , To
Specifies a range of time over which to install packages. If the From and To times match, the upgrades start immediately.
•Distribute upgrades over
Specifies the number of days over which the packages can be distributed. The following formula calculates time:
(Package Size/Server Transfer Rate) * Number of Computers
MB / MB per second * Num = seconds
Secondly, In reference to deploying the Install packages, you may deploy them via Client Deployment Wizard or 
Here are few Articles which may help you - 

Installing client software using third-party tools

Installing clients with Microsoft SMS 2003

Note: This topic also applies to Microsoft System Center Configuration Manager (SCCM).

About installing clients with Active Directory Group Policy Object

Creating a GPO software distribution

Check these Threads with a Similar Issue -

Hope that helps!!

Mithun Sanghavi
Senior Consultant

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

DarrenChar's picture

Wow thanks, esp that time = same it should start right away that helps a lot. Thanks for all the extra information/links. I'll get things upgraded sooner or later. :)

Chetan Savade's picture


I would also suggest to decrease heartbeat interval time to 5 Min's if possible.

Currently it's set to 30 Min's.

Once all the clients upgraded you can change it to 30 Min's.

While doing an upgrade from SEP 11.x to SEP 12.1 reboot is mandatory to show up upgraded version.

I hope you have schedule reboot after an upgrade.

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SebastianZ's picture

If you need to upgrade the rest of the outstanding clients and these are now limited in numbers you can disabled the Autoupgrade scheduled (set it to 0 days) - this way the clients will get the updates as soon as their next heartbeat.