I need help changing some of the colors/displays in View Contact in the Helpdesk Console. I am using Helpdesk Solution 6.0
Basically, we have 4 different groups that our contacts are divided into, outside of Altiris. We'll call them groups 1,2,3,4. They each have a priority and I want to be able to distinguish between them in Altiris. Since you cannot assign contacts to a group in altiris, i want to be able to change the color their name is displayed if possible based on which group they are assigned, or have some image pop up where the VIP flag usually appears.

Also, if anybody has suggestions as to how i could efficiently distinguish the contacts to each group in altiris, that'd be very helpful. looking thru the contact database I couldn't find any fields that really meet the needs. Thanks