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Help Desk User Having Issue Accessing Web Console

Created: 10 Oct 2013 • Updated: 10 Oct 2013 | 1 comment
This issue has been solved. See solution.

Hello all,

    I have a help desk admin that I setup with Symantec Level 2 Workers Role.  He had been working fine for some time.  Today he tried to get to the console and receives this error when he accesses from his comuter.  However when he uses his laptop he is able to access.  It's a domain account and all other admins of altiris work just fine so I think the issue is specific to his computer.  Anyone have any tips on maybe clearing his settings out when he accesses the web console?  Thanks!!!

Access Denied 
You currently do not have sufficient network access rights to the Notification Server console. 
Please contact your local area network administrator for further assistance. 
Operating Systems:

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oscarc619's picture

Ah figured it out.  Had to blow out the Windows Credentials that were stored on his system for our smp server.