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  • 1.  Help to find Costumer's Email Notification

    Posted Aug 29, 2011 05:38 PM

    Hello,

     

    I'm having hard time to find the component that edits the email that a costumer receives when he submits a Incident.

    That email containing "Incident: IM-XXXXXX is being created."

    I have to make some modifications on it.

     

    Can anyone help me?

     

    Thanks.



  • 2.  RE: Help to find Costumer's Email Notification
    Best Answer

    Posted Sep 08, 2011 09:03 AM

    This component is in SD.IncidentManagement > Model: Primary > Set Permissions and Notify Contacts Embedded Model