When I do the "Get A License Key For An Upgrade" in the licensing portal, some customers have a blank screen
Hello,
When you see a Blank Screen, it means that the Previous License of SEP 11 was never Registered on the Portal.
Here are few Article which may also help you...
How to upgrade your SEP11 license to SEP12 online
https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online
Activating your Symantec Endpoint Protection 12.1 product license
http://www.symantec.com/docs/TECH162623
Downloading a license file
http://www.symantec.com/docs/HOWTO55112
OR
Contact Licensing Department on Call: 1-800-721-3934
http://www.symantec.com/business/products/licensing/index.jsp
Mithun Sanghavi Symantec Technical Support Engineer, SEP MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
get in touch with the licensing department; they will help you out :)
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Well I just registered it, and still the same blank screen.
Hi,
This URL, from our knowledge base, may be of assistance. Let us know!
http://bit.ly/nFavdk
Best,
Eric Admin
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Comments
Check this Articles.
Hello,
When you see a Blank Screen, it means that the Previous License of SEP 11 was never Registered on the Portal.
Here are few Article which may also help you...
How to upgrade your SEP11 license to SEP12 online
https://www-secure.symantec.com/connect/articles/how-upgrade-your-sep11-license-sep12-online
Activating your Symantec Endpoint Protection 12.1 product license
http://www.symantec.com/docs/TECH162623
Downloading a license file
http://www.symantec.com/docs/HOWTO55112
OR
Contact Licensing Department on Call: 1-800-721-3934
http://www.symantec.com/business/products/licensing/index.jsp
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
hi
get in touch with the licensing department; they will help you out :)
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Well I just registered it,
Well I just registered it, and still the same blank screen.
check out this URL
Hi,
This URL, from our knowledge base, may be of assistance. Let us know!
http://bit.ly/nFavdk
Best,
Eric
Admin
Subscribe to the upcoming Security Newsletter - Log in, visit your profile, and click on "Newsletter Subscriptions!"
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