Intel,Altiris Group

Problem signature:
Problem Event Name: APPCRASH
Application Name: Rtvscan.exe
Application Version: 11.0.3001.2198
Application Timestamp: 48c9b34e
Fault Module Name: msl.dll
Fault Module Version: 5.1.1.0
Fault Module Timestamp: 47a2be8e
Exception Code: c0000005
Exception Offset: 0001f1b6
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional Information 1: e376
Additional Information 2: dc6bb8c30b89a770ebaee3de2cdf0f88
Additional Information 3: b708
Additional Information 4: 61337f744797e12b7e380cc02cec51e7

kindly help me with this message which alwys comes whenever i scan my laptop.
it says that symantec antivirus has stopped working. moreover it is not
taking up any update as liveupdate is showing error LU1835

Pls upgrade to SEP MR4MP1a.

Rgrds,
SAM

Hi Sweety,

Try this KB.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2006042008195848?Open&seg=ent

Hope that helps!

There were a lot of these RTVScan errors either while scan or shutdown till the version 10.1.5, Even our users compain about it. We really havent noticed this error on the higher versions. If not SEP, 10.1.8.8000 is a good and stable version.

 But Doesnt MR4 MP1a have a lot of known issues. You might as well stay on 10.1.8.8000 or go to MR4 MP2

Not really, It's getting close to the standard now. Looks like you havent had 11.0.776 in your environment ever :)

snadeepji mine is symantec antivirus corporate edition 11.0 build#2198          as its name appears in my pc. as far as i can make out it is advanced version.moreover i know only ms office and not technically sound in this field.kindly advice what should i do.my pc is only 5months old.and it has wndows vista and symantec antivirus which is not working

You do have a version that's obviously higher than SAV but not the latest. MR2MP1a(11.4.4010) has been around for quite some time now. You can grab a copy from https:\\fileconnect.symantec.com

I have the same problem with SIM notification.
My mail server require user authorization, but SIM has't authorization mode for mail notification.

Problem signature:

Problem Event Name: APPCRASH

Application Name: Rtvscan.exe

Application Version: 11.0.2010.7

Application Timestamp: 4824e4fd

Fault Module Name: NAVEX32a.DLL

Fault Module Version: 20081.3.1.11

Fault Module Timestamp: 4994b8ec

Exception Code: c0000005

Exception Offset: 00050fff

OS Version: 6.0.6001.2.1.0.256.6

Locale ID: 1033

Additional Information 1: 5d59

Additional Information 2: dc9d76fafcfeea3f79d0b747b3b59cdd

Additional Information 3: c85c

Additional Information 4: 44b1a1e2111cf09678734ce15072a865



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Hi jean, try to repair the SEP thru control panel. If still persist, please upgrade to MR4 MP1a