Desktop Email Encryption

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  • 1.  Help needed: Two keys for two different e-mail adresses

    Posted Mar 07, 2014 10:39 AM

    I migrated a User from an older to an newer Mac mini Computer. I also installed Symantec Desktop Encryption 10.3.2 for use with Mavericks.

    The user before used Version 10.2.1MP3 under OS X 10.6.8.

    There are two e-mail adresses sending/receiving configured with PGP Messsaging.
    Under the old system everything worked just fine.
    In the new environment, the second key is not even visible for use with Messaging :(

    How the heck can I re-install that second key for use with Messaging??

    For the time being both e-mail adresses use the same key but the recipient always gets a message saying that a "unmatched key" was being used - which is obviously true.

    I would appreciate any help.

    Peter



  • 2.  RE: Help needed: Two keys for two different e-mail adresses

    Broadcom Employee
    Posted Mar 07, 2014 11:16 AM
    Hi Peter, The key must have the Messaging flag in the Key Usage details. Check the key properties. In managed clients this is achieved via consumer policy. In standalone I think you can set it manually. Another alternative, if suitable, is to add another User ID (the second email address) to the key which is working. HTH, dcats


  • 3.  RE: Help needed: Two keys for two different e-mail adresses

    Posted Mar 26, 2014 04:31 PM
      |   view attached

    Hi,

    there are flags (see picture attached) but I cannot change them. Anyway they are all checked as you can see on the screenshot.

    Still: Why should this be a problem if it wasn't before updateing to version 10.3.2 of Encryption Desktop?

    We have a workaround in place now, but there should be a real solution, soon!!

    Peter