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Help! New client installs don't update definitions from SEPM until I run Intelligent Updater

Created: 25 May 2011 | 2 comments

I created a manual single .exe package that I use to install SEP.  The package has preconfigured settings and places the computer in the appropriate group in SEPM.   All of that is working fine however once the client is installed the definitions are very out of date and it never grabs an update from SEPM.

If I download and run the Intelligent Updater it will update the defs and from that point forward the definitions stay current and download from SEPM.  If I check the client I can see it is communicating with SEPM just fine.

I turned on SYLINK debug log and grabbed a log after pressing the FIXIT button on the client immediately after a new install.  It doesn't work but I am not able to figure out what the problem is.

 

Why don't my new SEP installs grab defs from SEPM until i run the Intelligent Updater even though the client appears to be connected and talking to SEPM.  I have a single SEPM server and no GUPs.  I am running versions:

11.0.6300.803    11.0.6 MP3

05/25 09:25:01 [4064] <CSyLink::mfn_DownloadNow()>
05/25 09:25:01 [4064] </CSyLink::mfn_DownloadNow()>
05/25 09:25:47 [3684] <ScheduleNextUpdate>Manually assigned heartbeat=1 seconds
05/25 09:25:48 [1292] <CheckHeartbeatTimer>====== Heartbeat loop starts at 09:25:48 ======
05/25 09:25:49 [1292] <GetOnlineNicInfo>:Netport Count=1
05/25 09:25:49 [1292] <GetOnlineNicInfo>:NicInfo<SSANICs><SSANIC Ip="10.105.5.14" Mac="84-2b-2b-c1-09-01" Gateway="10.105.1.1" SubnetMask="255.255.0.0"/></SSANICs>
05/25 09:25:49 [1292] <CalcAgentHashKey>:CH=CF0078990A65026A00C4EE248671E5E81dal-2cxfbp1MosherCo.biz1667A8276B1C89F85468B4F18EFF21B2
05/25 09:25:49 [1292] <CalcAgentHashKey>:CHKey=D7215B09C1CF416143F606DA0DDCFDBF
05/25 09:25:49 [1292] <CalcAgentHashKey>:C=CF0078990A65026A00C4EE248671E5E81dal-2cxfbp1MosherCo.biz
05/25 09:25:49 [1292] <CalcAgentHashKey>:CKey=CD97A70E18C70E5D4097631490B35016
05/25 09:25:49 [1292] <CalcAgentHashKey>:UCH=CF0078990A65026A00C4EE248671E5E80dmwprintMOSHERCO.BIZdal-2cxfbp1MosherCo.biz1667A8276B1C89F85468B4F18EFF21B2
05/25 09:25:49 [1292] <CalcAgentHashKey>:UCHKey=04D23B12D808AED8418F6B7F210C19EE
05/25 09:25:49 [1292] <CalcAgentHashKey>:UC=CF0078990A65026A00C4EE248671E5E80dmwprintMOSHERCO.BIZdal-2cxfbp1MosherCo.biz
05/25 09:25:49 [1292] <CalcAgentHashKey>:UCKey=1A62FFA99472B20EDCCC460BE825794E
05/25 09:25:49 [1292] <DoHeartbeat>HardwareID=1667A8276B1C89F85468B4F18EFF21B2
05/25 09:25:49 [1292] <DoHeartbeat>CHKey=D7215B09C1CF416143F606DA0DDCFDBF
05/25 09:25:49 [1292] <DoHeartbeat>CKey=CD97A70E18C70E5D4097631490B35016
05/25 09:25:49 [1292] <DoHeartbeat>UCHKey=04D23B12D808AED8418F6B7F210C19EE
05/25 09:25:49 [1292] <DoHeartbeat>UCKey=1A62FFA99472B20EDCCC460BE825794E
05/25 09:25:49 [1292] <DoHeartbeat> Set heartbeat event
05/25 09:25:49 [1292] Use new configuration
05/25 09:25:49 [1292] <CSyLink::IndexHeartbeatProc()>
05/25 09:25:49 [1292] <IndexHeartbeatProc> Got ConfigObject to proceed the operation.. pSylinkConfig: 01D9B860
05/25 09:25:49 [1292] <IndexHeartbeatProc>====== Reg Heartbeat loop starts at 09:25:49 ======
05/25 09:25:49 [1292] HEARTBEAT: Check Point 1
05/25 09:25:49 [1292] Get First Server!
05/25 09:25:49 [1292] HEARTBEAT: Check Point 2
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_SERVER_CONNECTING
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_SERVER_CONNECTING, return=0
05/25 09:25:49 [1292] HEARTBEAT: Check Point 3
05/25 09:25:49 [1292] <IndexHeartbeatProc>Setting the session timeout on Profile Session to 30000
05/25 09:25:49 [1292] HEARTBEAT: Check Point 4
05/25 09:25:49 [1292] <IndexHeartbeatProc>===Get Index STAGE===
05/25 09:25:49 [1292] ************CSN=22
05/25 09:25:49 [1292] <mfn_MakeGetIndexUrl:>Request is: action=12&hostid=BCAD19E00A65026A0152029339E28FF0&chk=D7215B09C1CF416143F606DA0DDCFDBF&ck=CD97A70E18C70E5D4097631490B35016&uchk=04D23B12D808AED8418F6B7F210C19EE&uck=1A62FFA99472B20EDCCC460BE825794E&hid=1667A8276B1C89F85468B4F18EFF21B2&groupid=CF0078990A65026A00C4EE248671E5E8&mode=0&hbt=7200&as=22&cn=[hex]64616C2D32637866627031&lun=[hex]646D777072696E74&udn=[hex]4D4F53484552434F2E42495A
05/25 09:25:49 [1292] <GetIndexFileRequest:>http://vm-mis-1:8014/secars/secars.dll?h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
05/25 09:25:49 [1292] <GetIndexFileRequest:>SMS return=200
05/25 09:25:49 [1292] <ParseHTTPStatusCode:>200=>200 OK
05/25 09:25:49 [1292] <FindHeader>Sem-HashKey:=>D7215B09C1CF416143F606DA0DDCFDBF
05/25 09:25:49 [1292] <GetIndexFileRequest:>Loading the current mode:1
05/25 09:25:49 [1292] <FindHeader>Sem-LANSensor:=>0
05/25 09:25:49 [1292] <FindHeader>Sem-Signatue:=>0D6E89183FCE4AD7B2737E5FAB6C7586719FFEA101BDFD840D43C1C4CAAFB1A284DD160D35F7AF0927664BC46A7863B3EEB4268F80AA5E0D97C42943A75A365A5F33A4D1E52D03EE18849F6304D08E12FBB9FDD11B0629DE5E12D9220E2D84C8942642D37CD13C298071FFC2FB3DEBD48E1E90BC46CECFD543ACB2440A84BDAD
05/25 09:25:49 [1292] <mfn_DoGetIndexFile200>Content Lenght => 1366
05/25 09:25:49 [1292] SignIf::VerifySignature(data, dataLen, sig, sigLen) => Verification Successful..
05/25 09:25:49 [1292] <mfn_DoGetIndexFile200>Index File: <?xml version="1.0" encoding="UTF-8" ?><GroupIndex SiteID="56E2B4DC0A65026A00400A868A64B568" ServerID="F626F31E0A65026A0195116F515EB6E0" GroupID="1525E4E00A65026A00C09980A351DB79" GroupCheckSum="842CEA790A323210858413531" LastModifiedTime = "25/05/2011 08:22:05"> <Profile Checksum="7427EFC922AA436BE0831CAF4EACCE18" SerialNumber="1525-05/14/2011 08:39:28 676" LastModifiedTime="24/05/2011  07:41:14"/> <ConfigFile Checksum="90FDF84B0D2C295DACEC2FCCFA631EEB" LastModifiedTime="25/05/2011  08:22:05"/> <IDSFile Checksum="703A0AE1B8EC84B36CDBAECB7E800283" LastModifiedTime="24/05/2011  07:41:14"/> <SylinkFile Checksum="E7C9A4CEE707627C8900FC9184005271" LastModifiedTime="24/05/2011  07:41:14"/> <LSProfile Checksum="D646D7543772C32E9597274BFF55FC00" SerialNumber ="1525-05/14/2011 08:39:28 676" LastModifiedTime ="24/05/2011  07:41:14"/>
 <LiveUpdate>
  <File Checksum="1CA9EA7B09C9E60F9F99929F3C3268EF" DeltaFlag="1" FullSize="121641838" LastModifiedTime="1306323538168" Moniker="{C60DC234-65F9-4674-94AE-62158EFCA433}" Seq="110524035"/>
   <File Checksum="BEA397E5EA2E68F523EE30AF6B9A69E5" DeltaFlag="1" FullSize="123399022" LastModifiedTime="1306323410744" Moniker="{1CD85198-26C6-4bac-8C72-5D34B025DE35}" Seq="110524035"/>
   <File Checksum="13D81DA99141199330A8F9BBE5B4101B" DeltaFlag="1" FullSize="1040988" LastModifiedTime="1306279601755" Moniker="{42B17E5E-4E9D-4157-88CB-966FB4985928}" Seq="110524001"/>
   <File Checksum="A0D75F75EAF1A063FF8F5F237D843921" DeltaFlag="1" FullSize="1021413" LastModifiedTime="1306279593818" Moniker="{D3769926-05B7-4ad1-9DCF-23051EEE78E3}" Seq="110524001"/>
   <File Checksum="7830F1ED45F90AF06090E934BC8ABB62" DeltaFlag="1" FullSize="669829" LastModifiedTime="1244818505390" Moniker="{C25CEA47-63E5-447b-8D95-C79CAE13FF79}" Seq="80929016"/>
   <File Checksum="AF3F12CA33569105009A5176560E8F6E" DeltaFlag="1" FullSize="650307" LastModifiedTime="1244818509765" Moniker="{ECCC5006-EF61-4c99-829A-417B6C6AD963}" Seq="2008021700"/>
   <File Checksum="A0F9D6E407653668F48E745C082E16B0" DeltaFlag="1" FullSize="88188" LastModifiedTime="1244818562078" Moniker="{EA960B33-2196-4d53-8AC4-D5043A5B6F9B}" Seq="80820001"/>
   <File Checksum="A3CF131FCAC7B9BB65CD51A9CAE8726F" DeltaFlag="1" FullSize="1662247" LastModifiedTime="1244818565625" Moniker="{DB206823-FFD2-440a-9B89-CCFD45F3F1CD}" Seq="80820001"/>
   <File Checksum="5CE3EEC84E583CDAF3E059F2320D83A6" DeltaFlag="1" FullSize="1419193" LastModifiedTime="1244818574313" Moniker="{C13726A9-8DF7-4583-9B39-105B7EBD55E2}" Seq="80820001"/>
   <File Checksum="09794BC81CF93464A9DD08E9DCAED901" DeltaFlag="1" FullSize="6473" LastModifiedTime="1291251989827" Moniker="{4F889C4A-784D-40de-8539-6A29BAA43139}" Seq="101201096"/>
   <File Checksum="B93BBF693E72F5124AC9077388A1B9FB" DeltaFlag="1" FullSize="77350" LastModifiedTime="1306294327235" Moniker="{CC40C428-1830-44ef-B8B2-920A0B761793}" Seq="110524021"/>
   <File Checksum="45CA77F39693CB159F87B30918490C8D" DeltaFlag="1" FullSize="5447625" LastModifiedTime="1306294330860" Moniker="{812CD25E-1049-4086-9DDD-A4FAE649FBDF}" Seq="110524021"/>
   <File Checksum="BEF166D716B45235D16EAF325AC0566F" DeltaFlag="1" FullSize="5447651" LastModifiedTime="1306294341611" Moniker="{E1A6B4FF-6873-4200-B6F6-04C13BF38CF3}" Seq="110524021"/>
   <File Checksum="A413F789A74147FA75C5803C1B9A2916" DeltaFlag="1" FullSize="77327" LastModifiedTime="1306294344579" Moniker="{E5A3EBEE-D580-421e-86DF-54C0B3739522}" Seq="110524021"/>
 </LiveUpdate>
</GroupIndex>
05/25 09:25:49 [1292] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED
05/25 09:25:49 [1292] <GetIndexFileRequest:>COMPLETED
05/25 09:25:49 [1292] <IndexHeartbeatProc>GetIndexFile handling status: 0
05/25 09:25:49 [1292] <IndexHeartbeatProc>Switch Server flag=0
05/25 09:25:49 [1292] HEARTBEAT: Check Point 5.1
05/25 09:25:49 [1292] <IsInClientIPorOnLink> NextHop Not equal 10.101.2.106,return FALSE
05/25 09:25:49 [1292] <IsInClientIPorOnLink> NextHop is OnLink with 10.105.5.14,return TRUE
05/25 09:25:49 [1292] <mfn_GetOutIP> Next Hop IP is a local IP or ONLINK:10.105.5.14
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=0
05/25 09:25:49 [1292] <mfn_LiveUpdate:> Agent returned closest matching seq: 110215016
05/25 09:25:49 [1292] <Add2LUFileList:>Adding LU Info to LU Download File List: {C60DC234-65F9-4674-94AE-62158EFCA433}110524035
05/25 09:25:49 [1292] <Add2LUFileList:>File Info already exists, hence updating: {C60DC234-65F9-4674-94AE-62158EFCA433}110524035
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {1CD85198-26C6-4bac-8C72-5D34B025DE35} Seq:110524035
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {42B17E5E-4E9D-4157-88CB-966FB4985928} Seq:110524001
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {D3769926-05B7-4ad1-9DCF-23051EEE78E3} Seq:110524001
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {C25CEA47-63E5-447b-8D95-C79CAE13FF79} Seq:80929016
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=20
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {EA960B33-2196-4d53-8AC4-D5043A5B6F9B} Seq:80820001
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {DB206823-FFD2-440a-9B89-CCFD45F3F1CD} Seq:80820001
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:49 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:49 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {C13726A9-8DF7-4583-9B39-105B7EBD55E2} Seq:80820001
05/25 09:25:49 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=20
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:50 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {CC40C428-1830-44ef-B8B2-920A0B761793} Seq:110524021
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:50 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {812CD25E-1049-4086-9DDD-A4FAE649FBDF} Seq:110524021
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:50 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3} Seq:110524021
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_LU_REQUIRE_STATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_LU_REQUIRE_STATUS, return=1
05/25 09:25:50 [1292] <mfn_LiveUpdate> EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content. Moniker: {E5A3EBEE-D580-421e-86DF-54C0B3739522} Seq:110524021
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_SERVER_ONLINE
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_SERVER_ONLINE, return=0
05/25 09:25:50 [1292] <ScheduleNextUpdate>Reset Heartbeat factor index, hearbeat=7200 seconds
05/25 09:25:50 [1292] HEARTBEAT: Check Point 6
05/25 09:25:50 [1292] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: AVMan
05/25 09:25:50 [1292] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: GUP
05/25 09:25:50 [1292] <mfn_PostAgentInfo>===REQUESTING PLUG-IN OP-STATE: LUMan
05/25 09:25:50 [1292] <mfn_PostAgentInfo>===REQUESTING CMC OP-STATE ===
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_SERVER_REQUIRES_CLIENT_SESTATE, return=0
05/25 09:25:50 [1292] ReasonDescForFailure*** = Host Integrity check is disabled.
05/25 09:25:50 [1292] ReasonDescForFailure*** = Host Integrity check is disabled.
05/25 09:25:50 [1292] *** = <SSAInfo NameSpace="rpc" AgentID="BCAD19E00A65026A0152029339E28FF0" ComputerID="6E8F5DC60A65026A015202934E301223" HardwareKey="1667A8276B1C89F85468B4F18EFF21B2" GroupID="1525E4E00A65026A00C09980A351DB79">
<AgentHIInfo Status="3" ReasonCode="105" ReasonDescForFailure="Host Integrity check is disabled."/>
<SSAHostInfo>
<NetworkIdentity UserDomain="MOSHERCO.BIZ" LogonUser="dmwprint" HostDomain="MosherCo.biz" HostName="dal-2cxfbp1" HostDesc=""/>
<SSAProduct Version="11.0.6300.803"/>
<SSAOS Version="5.1.2600" Desc="Windows XP Professional " Type="17105154" ServicePack="Service Pack 3" Language="9"/>
<Processor ProcessorType="x86 Family 6 Model 23 Stepping 10" ProcessorClock="2925" ProcessorNum="2"/>
<Memory Size="3182972928"/>
<Disk Letter="C:\" Size="250056704000"/>
<BIOS Version="DELL   - 15"/>
<TpmDevice Id="0"/>
<SSAProfile Version="5.0.0" SerialNumber="1525-05/14/2011 08:39:28 676"/>
<SSAIDS Version="" SerialNumber=""/>
<SSAUTC Bias="360"/>
<DNSs><DNS Address="10.105.2.101"/><DNS Address="10.101.2.112"/></DNSs>
<WINSs><WINS Address="10.101.2.112"/></WINSs>
<DHCPServer Address="10.105.2.101"/><SSANICs><SSANIC Ip="10.105.5.14" Mac="84-2b-2b-c1-09-01" Gateway="10.105.1.1" SubnetMask="255.255.0.0"/></SSANICs><Firewall OnOff="0" Installed="0"/>
</SSAHostInfo>
<RebootRequired Status="1"><Reason TechID="CMC" Code="4"/></RebootRequired>
<InstalledFeatures><Feature Id ="256"/></InstalledFeatures>
</SSAInfo>

05/25 09:25:50 [1292] <mfn_PostAgentInfo>Volatile op-state damper: 0, Interval passed: 824
05/25 09:25:50 [1292] <mfn_PostAgentInfo>Free memory difference: 12455936, Threshold: 373649805
05/25 09:25:50 [1292] <mfn_PostAgentInfo>Free disk space difference: 806912, Threshold: 33859790430
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_SYLINK_QUERY_COMMANDSTATUS
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_SYLINK_QUERY_COMMANDSTATUS, return=0
05/25 09:25:50 [1292] <IndexHeartbeatProc>===UPLOAD STAGE===
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_SERVER_READY_TO_UPLOAD_EVENT_LOG, return=0
05/25 09:25:50 [1292] <IndexHeartbeatProc>===PREPARE EVENT LOG STAGE===
05/25 09:25:50 [1292] <PrepareEventLog>initialized technology extension processing ok
05/25 09:25:50 [1292] <PrepareEventLog>Allow total logs to send=0
05/25 09:25:50 [1292] <IndexHeartbeatProc>Communication Mode=1(Pull mode)
05/25 09:25:50 [1292] HEARTBEAT: Check Point 8
05/25 09:25:50 [1292] <PostEvent>going to post event=EVENT_SERVER_DISCONNECTED
05/25 09:25:50 [1292] <PostEvent>done post event=EVENT_SERVER_DISCONNECTED, return=0
05/25 09:25:50 [1292] <IndexHeartbeatProc>====== IndexHeartbeat Procedure stops at 09:25:50 ======
05/25 09:25:50 [1292] <IndexHeartbeatProc>Set Heartbeat Result= 2
05/25 09:25:50 [1292] <IndexHeartbeatProc>Sylink Comm.Flags: 'Connection Failed' = 0, 'Using Backup Sylink' = 0, 'Using Location Config' = 0
05/25 09:25:50 [1292] Use new configuration
05/25 09:25:50 [1292] HEARTBEAT: Check Point Complete
05/25 09:25:50 [1292] <IndexHeartbeatProc>Done, Heartbeat=7200seconds
05/25 09:25:50 [1292] </CSyLink::IndexHeartbeatProc()>
05/25 09:25:50 [1292] <CheckHeartbeatTimer>====== Heartbeat loop stops at 09:25:50 ======
05/25 09:26:01 [4064] <CSyLink::mfn_DownloadNow()>
05/25 09:26:01 [4064] </CSyLink::mfn_DownloadNow()>

 

Comments 2 CommentsJump to latest comment

Vikram Kumar-SAV to SEP's picture

Put the communication setting in push mode.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Mithun Sanghavi's picture

Hello,

Try the Following steps:

1) Uninstall Liveupdate from Add/ Remove Programs

2) Download and Install the LUSETUP.EXE (version 3.3.0) file from the following Symantec LiveUpdate Web Page
 
3) Register SEPM with LiveUpdate:
  • Click Start, then Run.
  • Type cmd, then click OK. This will bring up a command prompt.
  • At the command prompt type cd and the path to lucatalog.exe. By default the command would be: 

    cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

  • Type lucatalog.exe -update

4) Register the SEP Client with LiveUpdate:

  • Click Start Settings Control Panel.
  • Click Add or Remove Programs.
  • Click Symantec Endpoint Protection.
  • Click Change.
  • Click Next, select Repair, and click Next again.
  • Click Install.
  • Click Finish.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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