Endpoint Protection

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Help please..

  • 1.  Help please..

    Posted Nov 16, 2009 06:34 AM
    I run SEP MR4 on Windows Server 2003, everything running smooth and no problem. But today that server shown me this message. Can anybody explain what happen on my SEP?
    Thank you.



  • 2.  RE: Help please..

    Posted Nov 16, 2009 06:42 AM
    Check the event log for details....
    Latest version of SEP is available.. Pls download it and install it.
    https://fileconnect.symantec.com
     


  • 3.  RE: Help please..

    Posted Nov 16, 2009 06:50 AM

    Title: 'Error "The exception of unknown software exception (0x40000015) occurred in the application at location 0x6b1a20e8. Click Ok to terminate the program"
    '
    Document ID: 2008120909155048
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008120909155048?Open&seg=ent


  • 4.  RE: Help please..

    Posted Nov 16, 2009 06:53 AM
    The reason for getting the error is  The system has quarantined a large number of files in the following location:

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine

    Even deleting will help

    Delete all files from the folder:

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine



  • 5.  RE: Help please..
    Best Answer

    Posted Nov 16, 2009 06:55 AM
    Reboot the server and try.
    if not helps as shp suggested upgrade to RU5(11.0.5).it is the latest version available .A lot of fixes are present in this version related to rtvscan
    Ref:Release notes for Symantec Endpoint Protection 11.0.x and Symantec Network Access Control 11.0.x 


  • 6.  RE: Help please..

    Broadcom Employee
    Posted Nov 16, 2009 10:44 PM
    you may need to install clean SEP again..


  • 7.  RE: Help please..

    Posted Nov 17, 2009 02:45 AM
    Try to run a FULL SYSTYEM SCAN in safe mode with the lateset virus defintion .


  • 8.  RE: Help please..

    Posted Nov 17, 2009 03:07 AM
    Dear Prachand,
    On my SEP Quarantine folder, the size is not too big just 4.79 MB.
    Here is the captured.

    image3.jpg

    any idea?

    ---------------------- UPDATE---------------------------

    After delete all files and folder on Quarantine folder, I still got some problem...

    :(



  • 9.  RE: Help please..

    Posted Nov 18, 2009 01:39 AM
    Dear All,
    Finally I decide to update from MR4 to MR5. Right now the server is under our monitoring...
    I really noting happen and will update this status immediately.

    Thank you...


  • 10.  RE: Help please..

    Posted Nov 23, 2009 11:26 PM
    Dear All,

    After Upgrade to MR5 the problem never show anymore. I hope never happenig again...
    Thank you for all respons.


  • 11.  RE: Help please..

    Posted Nov 30, 2009 11:49 PM
    Happy to hear your problem got solved...