Video Screencast Help

Help required.!!!!!

Created: 18 May 2013 • Updated: 22 May 2013 | 8 comments
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Help required. find the attach

Patch is running fail to install.


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K33's picture

Hi Rrajar,

Look likes your windows 7 patch are failed.

Could you provide some more info.

How much disk space available in C: drive ?

check below mention services are started mode

Windows Update Service for Windows 7

Computer Browser Service

and windows firewall disabled

Rrajar's picture

Yes client is of Win7

Almost 25 GB free in C drive

Firewall service is disable in our network

Services i will be check and confirm.

consoleadmin's picture

Please check agent logs (default location is - %Program Files%\Altiris\Altiris Agent\Logs) for any errors/exceptions and paste them here?


AJ_01's picture

Restart the system and start the window update service



W007's picture


Yes it's mandatory for running these service when you want to patch updatation activity in xp and windows 7 system,

You can verify these service are started mode for above mention also you can run the patch software update cycle by command line.

How can I start a Patch software update cycle from the command line?
Article:HOWTO4198  |  Created: 2006-07-07  |  Updated: 2013-02-12  |  Article URL

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rrajar's picture

I have tried the above link command remotely. How can i confirm wheter the patches installation start or not.?

W007's picture


If you want to verify you can check manually or wait next Windows System Assessment Scan schedule.

You can find report patch compliance report after running Windows System Assessment Scan

All reports ->Software->Patch Managment->compliance

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Manny Castillo's picture

I am just going to add this link that may help if the updates fail to install by manually running the update files (without using Altiris). There are several suggestions by MS.