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HELP Restoring an Exchange Mailbox - Access is Denied

Created: 03 May 2013 • Updated: 08 May 2013 | 11 comments
This issue has been solved. See solution.

Hello

i am running a windows server 2003 with backup exec 10D installed, with Exchange server 2003

i am trying to restore a mailbox of a former employee who may have some important emails we need, when i try to restore i get the error access is denied

things i have tried with no luck:

1. re-create the users account and mailbox manually

2. restore to file

3. turned off on access scanning on the sophos anti virus

anyone who may have some knowledge on please get in touch

Thanks

Kev

Operating Systems:

Comments 11 CommentsJump to latest comment

Sush...'s picture

Hello Kev,

    Please refer to the following technotes

http://www.symantec.com/docs/TECH61294 : Exchange Agent backup/restore: How to troubleshoot the error message "Access is denied" in Backup Exec for Windows Servers

http://www.symantec.com/docs/TECH60522 : Access Denied when Restoring Individual Items from a Granluar Recovery Technology (GRT) Backup.

http://www.symantec.com/docs/TECH52531 : Access denied is reported while running backups to disk, or restores from tape, of Exchange 2003 from an x64 bit media server.

http://www.symantec.com/docs/TECH23455 : Error "Access denied to database Mailbox Store" appears while restoring Exchange 2000 Information Store

 

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture

...if you don't come right here, your other option is to duplicate that backup to disk. Once done, use a third party application like Kernel for Exchange (licensed) to pull that information out and into a *.pst.

BE 2012 has the ability to restore to *.pst, but obviously you're using a previous version of BE.

Thanks!

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UCA_KEV's picture

Thanks for the info guys, but still no luck

 

how exactly do i duplicated the backup to disk? ive tried but it still fails

 

thanks

kev

CraigV's picture

...read the article below, the steps should be the same to duplicate:

https://www-secure.symantec.com/connect/articles/r...

Thanks!

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UCA_KEV's picture

hi craig

ive managed to duplicate the backup, its currently trying to restore but its been running for 20mins now with a zero byte count, so im assuming its eventually going to fail.

i have downloaded a demo of kernel for exchange, this program looks for an edb file, but the backup data .bkf files

any ideas on what i should try next?

 

thanks

Kev

CraigV's picture

...if you duplicate that IS to disk, it would give you your Exchange flat-files!

Do you backup to disk or tape?

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Sush...'s picture

Here OP is using BE 10d which did not had Granular Recovery Technology (GRT) feature. So duplicating the IS backup to disk will not give the Exchange flat files.

 

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

CraigV's picture

Aha...thanks!

Alternative ways to access Backup Exec Technical Support:

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Sush...'s picture

If you have an Information Store backup then can create a Recovery Storage Group on the Exchange 2003 server and then add the Exchange database which has the mailbox. Then you can restore the complete Database to the Recovery Storage group.

Ones the restore is completed using ESEUTIL you can get the .pst file of the mailbox which you require.

 

Thanks,

-Sush...

Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

SOLUTION
UCA_KEV's picture

Hi Thanks for the help, its very much appreciated

craig, i currently back up to tape, so when i did a duplicate it was from tape to disk

sush, i dont know how to create a recovery storage group, could you please advise me the steps

thanks

kev

Gurvinder Rait's picture

Refer : http://www.symantec.com/docs/TECH29719