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Help for a Rookie - Symantec/Norton has filled up my drive

Created: 08 Jan 2013 • Updated: 29 Jan 2013 | 13 comments
This issue has been solved. See solution.

My Symantec protection system has filled up my C: drive since October when I had to reconfig the computer.

When I go to: ACER(C:) - ProgramData - Symantec - Definitions - VirusDefs, the VirusDefs has 45.4GB of memory used to create a couple of hundred files with names mostly like 'tmp76f9.tmp, a several files with names like 20121211.009, and a few with names like BinHub. These files seem to range from 0 to 500MB and started on Oct 6, 2012 when I reformatted the computer.

I have an Acer with a total of about 65GB on the C Drive, which 45.4GB is now tied up in these files.

I found others having similar or same problems here (https://www-secure.symantec.com/connect/forums/rtv...), but there just seems to be no solution.

The version and catagory may not be right, but I had to enter something to get this message to you. As I said, I'm a rookie.

Is there a procedure that will fix this and if so, where is it?

Comments 13 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Could you please let us know what version of SEP (11.x / 12.1) are you running?

Configure the Disk space Management for Virus Def.

To configure the disk space used for LiveUpdate downloads - 

  1. In the console, click Admin.

  2. Click Servers and select the site that you want to configure.

  3. Under Tasks, click Edit Site Properties, and then click LiveUpdate.

  4. Under Disk Space Management for Downloads, type the number of content downloads that you want to store.

  5. If you want to reduce the amount of disk space used, uncheck the Store client packages unzipped to provide better network performance for upgrades option. Note: Disabling this option also disables the ability of Symantec Endpoint Protection Manager to construct deltas between content revisions and may adversely affect network performance for updates.

  6. Click OK.

Check these Articles:

Disk Space Management procedures for the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH96214

Drive Space used by Virus Definitions Updates

http://www.symantec.com/docs/TECH141811

Symantec Endpoint Protection virus definition folder consumes a large amount of disk space

http://www.symantec.com/docs/TECH102927

Symantec Endpoint Protection (SEP) 12.1 client is maintaining multiple virus definitions versions on servers

http://www.symantec.com/business/support/index?page=content&id=TECH180056

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
.Brian's picture

Open the SEP GUI and go to Help >> About.

Should show version here

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

david1760's picture

Hello Brian81,

I appreciate your quick reply. To show you how much of a rookie I am, I can not find "SEP" in order to open the GUI to find Help.

Thanks for your patience and help.

david1760

Mithun Sanghavi's picture

Hello,

For Symantec Endpoint Protection client

  1. On your Windows Machine, click on Start Button
  2. Click on All Programs
  3. Click on Symantec Endpoint Protection and click on Symantec Endpoint Protection

OR

For Symantec Endpoint Protection Manager

  1. On your Windows Machine, click on Start Button
  2. Click on All Programs
  3. Click on Symantec Endpoint Protection and click on Symantec Endpoint Protection Manager

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

david1760's picture

Hey again Mithun,

When I went through Start and looked for Symantec Endpoint Protection and the Symantec Endpoint Protection Manager, all that came up was "Symantec LiveUpdate" and "More Symantec Solutions".

When I clicked on "More Symantec Solutions", it open this window - http://buy.norton.com/

When I clicked on "Symantec LiveUpdate", it took me to a window labeled LiveUpdate Configuration with tabs labeled "Geneal", "FTP", "HTTP", "ISP", "Automatic LiveUpdate", and "Update Cache", but no Symantec Endpoint Protection or Protection Manager.

?????? Help ?????

Mithun Sanghavi's picture

Hello,

To check the Full Version of SEP 11.x, follow the steps - 

  1. Login to the SEPM
  2. Click on About on the right hand side top corner

 

To check the Full Version of SEP 12.1, follow the steps - 

  1. Login to the SEPM
  2. Click on Help on the right hand side top corner
  3. Click on About

 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

david1760's picture

I didn't find Symantec Endpoint Protection or Symantec Endpoint Protection Manager when I pulled up All Programs. So I did a Search and found "Symantec LiveUpdate" and "More Symantec Solutions".

When I clicked on Symantec LiveUpdate, I got a window with tabs of "General", "FTP", "HTTP", "ISP", "Automatic LiveUpdate", and "Update Cache".

When i clicked on More Symantec Solutions, it opened a website - buy.norton.com

??? Help ???

david1760

.Brian's picture

What version of SEP are you running?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

david1760's picture

Can I just "Uninstall" Norton and Symantec and all the logs and run on Avast?

.Brian's picture

You could if that's what you want

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture

Hello,

Could you check under Add/Remove Programs? To check here are the steps below:

1) Click on Start

2) Click on Control Panel

3) Click on Add / Remove Programs

4) Once the Programs List is generated, you can check for "Symantec Endpoint Protection", "Symantec Endpoint Protection Manager" and "Liveupdate"

5) In case you see them, that clearly indicates "Symantec Endpoint Protection", "Symantec Endpoint Protection Manager" installed on machine.

Incase you see only "Liveupdate" then you may highlight it and click on Uninstall (if you  wish to..)

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SMLatCST's picture

You may also find the below articles useful:

http://www.symantec.com/docs/TECH97677

http://www.symantec.com/docs/TECH103176

Also, you may want to upgrade to SEP12.1 if possible, as the client generally has a smaller footprint