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Help with SBG database - blank reports

Updated: 22 May 2010 | 2 comments
mon_raralio's picture
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This issue has been solved. See solution.
  I ran this to check the MySQL database consistency:
 
 

/opt/Symantec/Brightmail/mysql/bin/mysqlcheck -h127.0.0.1 -ubrightmailuser -p`cat /data/etc/.brightmailuser` brightmail --auto-repair

The results were:  

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.admin_password_history OK

brightmail.admin_user

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.alias OK

brightmail.compliance_message OK

brightmail.compliance_message_folder OK

brightmail.compliance_message_recipient OK

brightmail.custom_rule

warning : 3 clients are using or haven't closed the table properly

status : OK

brightmail.custom_rule_condition

warning : 3 clients are using or haven't closed the table properly

status : OK

brightmail.day_zero_message OK

brightmail.dlist OK

brightmail.dlist_member_rel OK

brightmail.file_class OK

brightmail.file_type OK

brightmail.host

warning : 6 clients are using or haven't closed the table properly

status : OK

brightmail.im_user OK

brightmail.im_user_registration_email

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.im_user_screenname OK

brightmail.incident_audit_log OK

brightmail.installation OK

brightmail.ldap_group OK

brightmail.ldap_group_member_rel OK

brightmail.ldap_source

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.ldap_sync_notification

warning : 17 clients are using or haven't closed the table properly

status : OK

brightmail.ldap_user OK

brightmail.log OK

brightmail.log_action OK

brightmail.log_component OK

brightmail.log_marker

warning : 18 clients are using or haven't closed the table properly

status : OK

brightmail.log_severity OK

brightmail.policy_annotation OK

brightmail.policy_archive OK

brightmail.policy_attachment OK

brightmail.policy_attachment_type OK

brightmail.policy_dictionary OK

brightmail.policy_dictionary_item OK

brightmail.policy_notification OK

brightmail.policy_pattern OK

brightmail.policy_record OK

brightmail.policy_record_field OK

brightmail.policy_record_view OK

brightmail.policy_record_view_field OK

brightmail.policy_threat_track

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.report_connection_classes OK

brightmail.report_executive OK

brightmail.report_favorite OK

brightmail.report_im_file_transfer OK

brightmail.report_im_overview OK

brightmail.report_im_recipient OK

brightmail.report_im_recipient_buffer

note : The storage engine for the table doesn't support check

brightmail.report_im_recipient_name OK

brightmail.report_im_sender OK

brightmail.report_im_sender_buffer

note : The storage engine for the table doesn't support check

brightmail.report_im_sender_name OK

brightmail.report_incident_history OK

brightmail.report_message OK

brightmail.report_policy OK

brightmail.report_policy_name OK

brightmail.report_policy_summary OK

brightmail.report_rcpt OK

brightmail.report_rcpt_alias OK

brightmail.report_rcpt_buffer

note : The storage engine for the table doesn't support check

brightmail.report_rcpt_domain OK

brightmail.report_reputation OK

brightmail.report_sender OK

brightmail.report_sender_alias OK

brightmail.report_sender_buffer

note : The storage engine for the table doesn't support check

brightmail.report_sender_domain OK

brightmail.report_sender_helo OK

brightmail.report_sender_ip_address OK

brightmail.report_smtp_connection OK

brightmail.report_smtp_connection_address OK

brightmail.report_spam_summary OK

brightmail.report_total OK

brightmail.report_total_host

warning : 10 clients are using or haven't closed the table properly

status : OK

brightmail.report_virus OK

brightmail.report_virus_name OK

brightmail.report_virus_summary OK

brightmail.sender_group

warning : 3 clients are using or haven't closed the table properly

status : OK

brightmail.settings_address_masquerading OK

brightmail.settings_alert

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.settings_alert_notification

warning : 23 clients are using or haven't closed the table properly

status : OK

brightmail.settings_alias OK

brightmail.settings_ca_certificate_detail

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.settings_certificate OK

brightmail.settings_certificate_detail OK

brightmail.settings_certificate_selection

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.settings_compliance OK

brightmail.settings_connection_class OK

brightmail.settings_container OK

brightmail.settings_domain

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.settings_ensure OK

brightmail.settings_host_access_control

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.settings_im OK

brightmail.settings_ldap

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.settings_ldap_sync_notification OK

brightmail.settings_log

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.settings_message_queue OK

brightmail.settings_notification_template OK

brightmail.settings_policy OK

brightmail.settings_quarantine

warning : 2 clients are using or haven't closed the table properly

status : OK

brightmail.settings_report OK

brightmail.settings_scanner_replication

warning : 14 clients are using or haven't closed the table properly

status : OK

brightmail.settings_scheduled_backups OK

brightmail.settings_smtp_filter_host OK

brightmail.settings_smtp_mgmt_host

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.settings_system

warning : 9 clients are using or haven't closed the table properly

status : OK

brightmail.settings_user_pref

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.site

warning : 8 clients are using or haven't closed the table properly

status : OK

brightmail.spam_message OK

brightmail.spam_message_release_audit OK

brightmail.spam_message_summary OK

brightmail.spam_message_summary_from_addr_head OK

brightmail.spam_message_summary_msg_id OK

brightmail.spam_message_summary_subject OK

brightmail.status

warning : 23 clients are using or haven't closed the table properly

status : OK

brightmail.status_component_crash OK

brightmail.status_im_relay OK

brightmail.status_jlu

warning : 23 clients are using or haven't closed the table properly

status : OK

brightmail.status_record OK

brightmail.status_record_replication OK

brightmail.status_rule

warning : 23 clients are using or haven't closed the table properly

status : OK

brightmail.status_scanner_replication

warning : 16 clients are using or haven't closed the table properly

status : OK

brightmail.status_version

warning : 1 client is using or hasn't closed the table properly

status : OK

brightmail.status_watchdog

warning : 22 clients are using or haven't closed the table properly

status : OK

brightmail.user OK

brightmail.user_spam_message OK

brightmail.user_spam_message_to_addr_env OK

brightmail.user_token

warning : 3 clients are using or haven't closed the table properly

status : OK

brightmail.virus_exclude OK

brightmail.virus_exclude_item OK

Question:
How can I fix the "x clients are using or haven't closed the table properly."?
We cannot generate any reports for the past month.

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Comments

fferaboli's picture
22
Oct
2009
0 Votes 0
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Hi, the reason for that is

Hi,

the reason for that is documented on the mysql website:
dev.mysql.com/doc/refman/5.0/en/myisam-table-close.html
Not having other details I'd suggest you open a support case with us.

Regards,

Federico

mon_raralio's picture
25
Oct
2009
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Thanks for the link,

Thanks for the link, fferaboli.

I have already opened a support case for this, apparently our server got filled up. I failed to mention in this post that we have setup the server-to our clients request- to never delete any logs and to track all incoming emails. I have already changed the settings to purge all old data and the restart was scheduled 3 days ago. I'm checking the server status today.

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