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HELP SEP is blocking windows update

Created: 19 Apr 2011 • Updated: 25 Apr 2011 | 2 comments

I am a student at baylor university and the mandatory installation of SEP on my computer has been blocking my windows update for 2 years and i feel like i need to do it....when windows tries to check for updates it cant because it says error code 80072EFD and can't search for updates please help me

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Thomas K's picture

You definitely need to run your MS updates ASAP. Are you running the Windows Firewall and the SEP firewall at the same time?

Is the install of SEP managed by the IT staff, or is the client "Unmanaged"?

 

What build version of SEP is installed?

Windows provides a built-in troubleshooter that can automatically find and fix some common problems with Windows Update.

  • Open the Windows Update troubleshooter by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.

Windows Update error 80072efd - http://windows.microsoft.com/en-US/windows7/Window...

teiva-boy's picture

This is new, I've never heard of SEP blocking this in the last couple of years.  

Unless it is perhaps a really old version of SEP, that is known to be buggy?

There is an online portal, save yourself the long hold times. Create ticket online, then call in with ticket # in hand :-) http://mysupport.symantec.com "We backup data to restore, we don't backup data just to back it up."