HELP!! Trying to configure open file agent to work with Outlook mail files
Hello all,
New here and first off I would like to apologize for my first post being a question, I wish I could contribute something first but the issue Im having is driving me nuts! Hopefully you all can help.
I am using Outlook 2003 and have Backup Exec 9.1 backing it up. The issue I am having is two fold, 1. I am new to this company and have used Arcserve in the past, am not overly familiar with Backup Exec. which is the program the new company I am now working for is using 2. Every backup job of mine fails due to an "access denied" permission issue within Outlook. I am going to copy some of the log file below in hopes that someone here that is more familiar with BE can help me to solve this problem. Thanks in advance for any help that is given, I really appreciate it!
LOG FILE:
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Your product.
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Document.
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Details.
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Your details.
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Your details.
Access denied to file Marc Moody ?Top of Information Store?Inbox?Re: Here is the document.
Directory not found. Can not backup directory ?Matthew McGavock and its subdirectories.
Database or database element is corrupt
Directory not found. Can not backup directory ?Patti Larkin and its subdirectories.
Directory not found. Can not backup directory ?Rick Bolton and its subdirectories.
Directory not found. Can not backup directory ?Rita Simpson and its subdirectories.
Directory not found. Can not backup directory ?Robert Shepherd and its subdirectories.
Access denied to file Russ Litchfield ?Top of Information Store?Inbox?I'm back!.
Access denied to file Russ Litchfield ?Top of Information Store?Inbox?Spam:tell me more about your document!.
Access denied to file Russ Litchfield ?Top of Information Store?Inbox?Spam:Re: important.
Access denied to file Russ Litchfield ?Top of Information Store?Inbox?Spam:do not give up!.
Access denied to file Russ Litchfield ?Top of Information Store?Inbox?Spam:Re: <5664ddff?$??�2>.
Access denied to file Shannon Abston ?Top of Information Store?Inbox?Re: Word file.
Access denied to file Shannon Abston ?Top of Information Store?Inbox?Re: Re: Thanks!.
Access denied to file Shannon Abston ?Top of Information Store?Inbox?Re: Your music.
Access denied to file Stephanie West ?FW: test.
Access denied to file Stephanie West ?FW: test.
Access denied to file Stephanie West ?FW: Mail Delivery System.
Access denied to file Stephanie West ?FW: Test.
Access denied to file Stephanie West ?FW: HI.
Access denied to file Stephanie West ?FW: Test.
Access denied to file Stephanie West ?FW: Mail Transaction Failed.
Access denied to file Stephanie West ?FW: Spam:busugu.
Access denied to file Stephanie West ?FW: Error.
Comments
Hi Ryan,
By the looks of this log, this is less about backing up "Outlook" and more about backing up Exchange database on the server.
How are you backing this up? By the "mailbox" selections, or by "Information Store" selections?
At a fairly good guess, you are doing mailbox backups. Firstly, it's worth questioning if you really want to do these. If you do, you will want to track down and delete the emails referred to in the log. They are likely viruses, and your scanner is preventing them going to the backup.
In the case of the middle few "directory not found" users, this tends to indicate you are trying to backup the mailbox of a disabled user. Either:
- Reenable the user
- Delete the user
- Edit the backup selections and don't backup their mailboxes.
Hello,
Can you please update ?
Regards
NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.
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