Helpdesk 6.0 SP5 Timeout issues (TECH145515)
I am having the issues mentionned in TECH article 145515. I am going to put in place the Business Rules to stop the comments from being bigger than 4000 caracters. What I am wondering is how old tickets with more then 4000 caracters will affect the system? I know that Symantec has a query to truncate everything but I want to know if we will still see timeout issues if these tickets are no longer accessed.
Is this issue still present with the new version of Helpdesk?