Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Helpdesk Contacts - Deleting in Batches

Updated: 21 May 2010 | 1 comment
John Carter's picture
0 0 Votes
Login to vote

Greetings,
I'm looking for an assist with deleting Contacts from Helpdesk in batches.

Currently, when going to delete a contact, you have to explicitly enter which contact your looking for if you want to search by the "NT ID" field.

We just changed our domain structure and I now have Contacts for each employee, for both domains.

I'd like to find and delete all the old domain-based Contacts but can't find a wildcard or search string that will find them except individually.

Thanks!

JC

discussion Filed Under:

Comments

mboggs's picture
06
Oct
2008
0 Votes 0
Login to vote

domain only

You can put the old domain only in the NT ID field. You don't need to do a single user at a time. Just search NT ID=old domain name and you'll get all the records.