Over the weekend helpdesk user within Altiris, created 110 incidents within a 3 hr period. The reason being is that when one incident was created the contact that was used had an auto reply email attached. So when Altiris did its notification rule it notified the auto reply email that was used for the contact. What I did to correct this was I created a Generic user for that department so that can be used when they call our helpdesk. Does anyone know why the incident was created by user Helpdesk, which is inactive within Altiris? Also, why did this loop and trigger all the incidents to be created? I check all my rules and notifications etc...Thank you..Joe