Helpdesk Knowledge Base permissions
trcallahan
May 18th, 2009
We're trying to setup the knowledge base with different libraries so only different AD groups can see the correct libraries.
Like the following:
\faculty and staff = Only faculty and staff AD group can view these
\students = only student AD groups can view these
\internal = only helpdesk workers can view
\guest = guests can view these.
I'm not exactly sure how to go about doing this. We really haven't used the helpdesk or knowledge base much.
Thanks
Filed under: Helpdesk Solution, Configuring, Features, Tip/How to, Endpoint Management and Virtualization
KB Permissions.
According to the "Altiris Helpdesk Solution 6.0 SP4 Product Guide" (page 171):
Each Library has a subfolder in the Libraries folder. Each librarys root article folder is the
Articles folder. This folder and any subfolder can have Microsoft NTFS permissions such
that users that should not see articles in a scope should not have read access to that
article. Administrators and the Helpdesk system need full control of a librarys folders
and subfolders. However, all other users are granted access to a Librarys articles by
having Read and Execute, List Folder Contents, and Read permissions. If a user does not
have permission to view an article, that article will not be listed in any search results by
that user.
The path to the Knowledge base can be found on the Altiris server:
C:\Program Files\Altiris\Knowledge Base\Libraries\Public\Articles
Hope this helps,
James
Thanks, yes that does help.
Thanks, yes that does help.
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