Logging onto the system is recognized by NTID, so if you wanted to "Login as someone else" you would have to have their domain credentials (user name and password). In our environment, when we create a ticket on behalf of someone else...we can use their name as the contact. Otherwise, we can reference it in the comment information.

You could create a custom console to accomplish this. When you create the console, you would have to hard code the HD service account as the authenticated user since users cannot create incidents.

As far as allowing a user to enter for someone else, this can be done as well. You would need to use the user (not winuser) console to authenticate with username and password. You can customize this console to match your needs. You can also tweak the authentication process if needed.

I am very interested in finding out more about David Falcon's reply regarding the User console authentication. It seems that the User console that comes with Helpdesk Solution 6.0.308 authenticates with e-mail and password. Can anyone tell me how I can change the User console to authenticate using contact fields other than 
e-mail and password. I am assuming I will need to know what parameters I can pass to the following function...

Credential.ContinueAuthenticate(DirectCast(Me.Page,Altiris.Appweaver.Console),...