HelpDesk passing different path for different resources
We have a long standing issue with our HelpDesk server passing 2 different URLs for itself. Users primarily access the server by going to http://servicdesk.domain.com but some of the resources have a url of http://ServerName. Primarily it seems to be Images that are embedded in Incidents and Bulletins as well as the frame contents of Knowledge Base articles. This is an issue because we are in a mixed environment with PCs and Macs and the Macs don't see the two URLs as equal and users get prompted to log in twice, once for each name. The other issue is that users can't access Knowledge Base articles outside the network since http://ServerName only works inside the LAN (no matter what platform they are on).
It almost seems as though there are 2 variables for the root and we only got one changed. Any ideas what needs to be udpated.