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Heuristic Scan or Load Failure?

Created: 20 Dec 2007 • Updated: 22 May 2010 | 4 comments
This issue has been solved. See solution.

I'm just finishing up installing endpoint protection on about 150 clients and 30 servers. On several of the servers we are getting the following message;

App: E 'Wed Dec 19 18:38:10 2007': Symantec AntiVirus - "       PTS has generated an error: code 9: description:

Heuristic Scan or Load Failure  "

I searched and found a topic about this but no solution. Has anyone figured this out yet?

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DotComMarky's picture

Any word on this?  I have a number of clients reporting the same error.


Rwest's picture
I have it too on a number of machine logs...
0WN3D's picture
Proactive Threat Scan does not run on Windows 2003 Server.  It works on Windows 2000, XP clients.  Not sure about Vista.  I believe the "error message" doesn't appear in MR1, but I will have to verify.
DotComMarky's picture

I am seeing this issue on XP Pro running MR1.