Client Management Suite

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  • 1.  HF4 upgrade - Task service install issue

    Posted Feb 21, 2014 11:14 AM

    OK, just did the HF4 upgrade and having problems with my site servers. 4 out of 5 have not upgraded the task service.

    The task service is showing on the client - the status is "Package is unavailable"

    The download history shows as failed even though I see taskserversetup.exe on the site server. If I run it manually it says

    "Unable to create or write to the output file"

    Anyone any ideas how to fix this ?



  • 2.  RE: HF4 upgrade - Task service install issue

    Posted Feb 21, 2014 11:42 AM

    Also getting issues running tasks from these boxes now.

    Capture_8.PNG



  • 3.  RE: HF4 upgrade - Task service install issue
    Best Answer

    Broadcom Employee
    Posted Feb 21, 2014 01:12 PM

    Hi,

    I think it could be the issue with task server setup process which still active on your servers after upgrade from HF2 to HF3. Please try to restart problematic site-server, specify schedule for the "Task Server Upgrade" policy and wait until it will run.

    Exception above will appear on any attempt to launch task on a client with already upgraded to HF4 SMA, if this client works with not yet upgraded Task Server.

    Thank you,

    Alex.



  • 4.  RE: HF4 upgrade - Task service install issue

    Posted Feb 21, 2014 02:24 PM

    Hi, thanks Alex. I rebooted the servers. Cloned the policys and scheduled them.

    The tasks are now running and plugins at correct level.

    Thank You.

     



  • 5.  RE: HF4 upgrade - Task service install issue

    Broadcom Employee
    Posted Feb 21, 2014 03:39 PM

    Always welcome, JannasTo :)