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enabling Data Protection Optimization plugin

Created: 21 Mar 2013 • Updated: 30 Apr 2013 | 1 comment
Rami Nasser's picture
This issue has been solved. See solution.

Hi all , what about enabling Data Protection Optimization Add-on option? I have the both licenses for backup and deduplicatins ,but the acclerator check box still dimmed . Regards,

how to enable this plug in ? or just add the license key and it will be added?

Operating Systems:

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Mark_Solutions's picture

If you have added the license keys and re-started the services on the Master and the option is still greyed out then you probably have the same issue a lot of people have with upgraded keys

Raise a support case or contact Customer care and explain the position (Go to My Symantec - Raise a case on the Support site)

They will generate a new key for you that does work and enable all features.

Have had this with a few customers and all resolved within a day or two

Hope this helps

Authorised Symantec Consultant

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SOLUTION