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Hidden Mailbox

Created: 19 Jul 2013 • Updated: 28 Jul 2013 | 1 comment
This issue has been solved. See solution.


Any idea how to enable archving of hidden mailbox in exchange 2010 using Symantec EV 10.


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GabeV's picture

I believe this question was already answered (or at least we tried) on this link:

Here is my comment:

Yes, you can ... depending of the Windows OS version (32 or 64 bits), you need to create a Windows registry key on a different location:

For 32 bits:

Location: HKLM\Software\KVS\Enterprise Vault\Agents
DWORD Value: ProcessHiddenMailboxes
Value data: 1

Restart each Exchange Mailbox Archiving Task to apply this change.

For a 64 bits server is HKLM\Software\Wow6432node\KVS\Enterprise Vault\Agents

Then, youi need to run this SQL script:

USE EnterpriseVaultDirectory
UPDATE ExchangeMailboxEntry 
SET MbxExchangeState = '0' WHERE MbxExchangeState = '2'

This TN has more info:

Please, notice the last note of the technote, where it says:

IMPORTANT: Each time the Provisioning Task is run (EV7 and later versions) or the Synchronization process is executed (EV6 and earlier versions), the MbxExchangeState value of all hidden mailbox records is changed back to "2".  Therefore, each time you wish to enable newly hidden mailboxes, it will be necessary to repeat step 2.  The Provisioning Task and Synchronization process usually run twice a day at noon and midnight according to schedule.

If you enable new mailboxes that are hidden, then you need to run the script again.

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