Hierarchy Data Service - Menu Item Missing
I'm very new to Service Desk so this is probably a simple thing, but I'm trying to update and possibly remove a category from the list of available categories. In our production environment, in the admin portal, I goto Admin \ data \ hierarchy data services and I can see all the categories and can update / remove them. In our test environment, I don't have the option to go to Admin \ data \ hierarchy data services. The only option is Admin \ data \ User Relationship type.
What do I need to do to get this option in my test environment? As far as I can tell, my permissions in the test environment are the same as production. Any ideas or pointers are welcome! Thanks!