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Document ID: 318093
http://support.veritas.com/docs/318093

Exact Error Message
Enabling Monitoring of HiCommand Arrays

Details:
Set up and configure HDS Tuning Manager through CCS?

Here are just few items that need to be checked (given that TM is configured and managing HDS arrays correctly):

Yes!

In CCS UI: Edit HDVM Device:

* Need to check the box ?Enable Monitoring of HiCommand Arrays? for HDvM (Hitachi Device Manager) discovering.
* Specify Hitachi Tuning Manager IP Address or Name
* Under Advanced Settings specify: Monitor These HiCommand Arrays (* or array1:array2)

On Tuning Manager (TM) Server:

* Date and time on TM Server and CCS Management Server have to be in synch. They cannot be more than 2 minutes apart.
* TM Service "HiCommand Suite TuningService" needs to be started and running on TM Server.
Note: Purpose of that service is to: "Provide Performance Data to External Programs". This Service is not needed by Tuning Manager and therefore is by default set to Manual and initially not started. *That service is needed for CCS*.

Acknowledgements
Praween Kumar
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Products Applied:
CommandCentral Storage 5.0 MP1 RP3, 5.0 MP1 RP4, 5.0 MP1 RP5, 5.1

Last Updated: May 04 2009 07:40 PM GMT
Expires on: 05-04-2010

Subjects:
CommandCentral Storage
Compatibility: 3rd Party Software
Gui: Configuration
Publishing Status: Kcs
Languages:
English (US)
Operating Systems:
Solaris
10, 8.0, 9.0

Windows Server 2003

DataCenter SP2, Enterprise SP2, Standard Server SP2