Host does not talk back to the Caller (but they are connected)
We have installed ‘Symantec pcAnywhere 11.0.0’ on two Windows 7 Service Pack 1 workstations. Both workstations are on the same local network.
Here is the problem we are having. After we initiate a connection between the two workstations the ‘Caller’ can see everything on the ‘Host’ just fine (icons, etc.). The problem is that, when the Caller selects different icons or clicks on the Desktop, the Caller cannot see ‘any’ results (from the mouse-clicks) on the Caller screen. The Host computer, however, ‘does see’ results (from the mouse-clicks) being performed by the caller. For example, if the Caller right clicks on an empty space on the Desktop, the Caller cannot see any result, but the Host can see the drop down box appear.
At times, the cursor on the Caller workstation turns into a small-fuzzy-circle, too (but not always. Sometimes it’s a pointer cursor.)
Do we need to apply a patch? We’ve already granted ‘Full Control’ to the Caller in SETTINGS. That didn’t help.