Video Screencast Help

Host does not talk back to the Caller (but they are connected)

Created: 12 Apr 2013 • Updated: 18 Apr 2013 | 2 comments
This issue has been solved. See solution.


We have installed ‘Symantec pcAnywhere 11.0.0’ on two Windows 7 Service Pack 1 workstations.  Both workstations are on the same local network.

Here is the problem we are having.  After we initiate a connection between the two workstations the ‘Caller’ can see everything on the ‘Host’ just fine (icons, etc.).  The problem is that, when the Caller selects different icons or clicks on the Desktop, the Caller cannot see ‘any’ results (from the mouse-clicks) on the Caller screen.  The Host computer, however, ‘does see’ results (from the mouse-clicks) being performed by the caller.  For example, if the Caller right clicks on an empty space on the Desktop, the Caller cannot see any result, but the Host can see the drop down box appear.

At times, the cursor on the Caller workstation turns into a small-fuzzy-circle, too (but not always. Sometimes it’s a pointer cursor.) 

Do we need to apply a patch?  We’ve already granted ‘Full Control’ to the Caller in SETTINGS.  That didn’t help.

Operating Systems:

Comments 2 CommentsJump to latest comment

ICHCB's picture

11.0 isn't compatible with win 7 is what your issue is.     Upgrade to a supported version of pcAnywhere 12.5 sp3 at least.    Note that the 12.5.5 sp4 (latest version) isn't backwards compatible so both host and remote will need to be reinstalled with the latest version to get this to work  Email pcanywhere at symantec dot com and ask for security reason for the upgrade to the latest version.    Don't ask technical questions or the email will be sent to a differnt team and you won't recieve the upgrade for security reasons.


If you find this post helpful please give it a thumbs up!
If you find that this solves your problem please mark it as the solution!