Hi
When any User submits the Incident from there Desktop or Laptop, after that When Administrator receives the Incident there we required Hostname of User instead there email address or User name on Incident page
From what it sounds like you are wanting to do something similiar to what is discussed in the video post below.
https://www-secure.symantec.com/connect/videos/changing-users-displaying-process-view-email-address-display-name
Yes
From Email address to Hostname
Hi TGiles
We are unable to found SD.IncidentSetDisplayName workflow in our environment which needs to be customize as per given video in the link
The reason you can't find the project in your environment is because its not a default ServiceDesk project. The project package can be found as a download at the bottom of the page on the Connect video link provided previously.
Ok..... We will check and revert