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Hotfix 1 for Syamntec Backup Exec 10d

Created: 05 Nov 2012 | 8 comments

Hi,

Can someone tell me where I can download Hotfix 1 for Backup Exec 10d. We had to reinstall two servers and we need to be able to install the remote agent on a 64 bit machine but we would need Hotfix 1 to do that. I believe the file is RAWSx64InstallMedia_280701.exe. All of the links that I have found on older posting are no longer working.

Thanks.

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RahulG's picture

Just hotfix is not available for download , you need to download the available service pack and install it .It would include all the hotfixes.

here is the link for the service pack 4

http://www.symantec.com/business/support/index?page=content&id=TECH53335

At present there is no public link , for downloading the hotifx 1 , you may contact support toget the hotfix , as the download is available for internally only,  but not sure if they would provide it as BE 10 d end of support

DocuGuest's picture

I have already downloaded and installed SP4. It does not include Hotfix 1. In fact, there is a note at the bottom that says:

 

Remote Agent for Windows Servers (RAWS) - x64 bit
After installing Service Pack 4 to the Backup Exec 10.1 media server, Backup Exec 10d for Windows Servers revision 5629 Hotfix 1 "Extended 64-bit Remote Agent for Windows Servers" must also be installed. This is true even if Hotfix 1 had already been previously applied. For more information about downloading and how install Hotfix 1 and the 64-bit Remote Agent, please refer to the following document:
DocuGuest's picture

I have already downloaded and installed SP4. Hotfix 1 is not included in the Service Pack. In fact, there is a note that says: Remote Agent for Windows Servers (RAWS) - x64 bit After installing Service Pack 4 to the Backup Exec 10.1 media server, Backup Exec 10d for Windows Servers revision 5629 Hotfix 1 "Extended 64-bit Remote Agent for Windows Servers" must also be installed. This is true even if Hotfix 1 had already been previously applied. For more information about downloading and how install Hotfix 1 and the 64-bit Remote Agent, please refer to the following document: http://support.veritas.com/docs/280701 How can the individual Hotfix not be available to download while the note specifically says to download it seperately?

CraigV's picture

...might be worth your while opening a case with Symantec to get this HF if you have support with them.

I have hit the support flag though, and hope you get assisted.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

RahulG's picture

The hotfix document is expried and but the service pack document is not updated .

DocuGuest's picture

 

That really doesn't help me much. Are you saying that Hotfix 1 is included in SP4 but the documentation doesn't reflect that information?

When I try to install the remote agent on the 64-bit machine, I get the error "The image file RANT64\setup.exe is valid, but is for a machine type other than the current machine". Apparently this can only be fixed by appying Hotfix 1, but you're telling me I can't get that hotfix. I don't understand why Symantec would not make the hotfixes available to customers for situations like these.

RahulG's picture

No I did not mean the hotfix 1 is included in sp4. I ment just that the document for sp 4 is not updated properly . It should not contain the link for the hotfix 1.

Colin Weaver's picture

When you say 64 bit which Operating System are you asking about, as you might be running into an unsupported operating system instead of an unsupported bit level. EDIT: In other words have you checked the software compatibility list for 10D?

 

Oh and I think the Technote content might be a mistake Servcie Packs do normally replace Hotfixes, and Hotfix 1 would have been released before SP1, so SP4 should contain that update.