Hotfix 358478 for BE 12.0.1364?
I'm having a problem with BackupExec 12.0.1364 and Hotfix 358478. About every hour LiveUpdate tries to install this hotfix, but failes. The installation log tries to install a patch for BEWS 12.5.2213.0 - the installed version is 12.0.1364
I can not find this hotfix on symantec.com, so I'm not able to do a manual installation either (I can only find the hotfix for BE 12.5)
The Installation Log entry:
Symantec Backup Exec (TM) 12.5 for Windows Servers Patch Log: HOTFIX-358478
12-13-2010,10:32:25 : Entering PatchSetup.exe
12-13-2010,10:32:25 : Command Line: /NAME:Hotfix-358478 /UI:FULL
12-13-2010,10:32:25 : Executing UpdateCPSReg.
12-13-2010,10:32:25 : Executing GetPatchInfo.
12-13-2010,10:32:25 : V-225-136: The patch failed to install. Return code: 1642 ***To search for information about this error, click here
12-13-2010,10:32:25 : The installer cannot install the patch because the BEWS 12.5.2213.0 program being upgraded may be missing or the patch updates a different version of the program. Verify that BEWS 12.5.2213.0 exists on your computer and that you have the correct patch.
12-13-2010,10:32:30 : Exiting PatchSetup.exe
Anyone with a good solution?