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How to access a PCAnywhere host....

Created: 18 Jan 2010 • Updated: 30 Jul 2010 | 15 comments

In my wireless home network, I have a desktop computer and an IBM laptop, both running Window Xp. I have installed PCAnywhere on both machine, the desktop computer is acting as the host and the laptop to access the remote host (meaning the desktop computer). AT home I can access the desktop computer from the laptop to run games and other nifty software (mainly because the desktop has 4 processors, powerful graphic card and tons of RAM, the laptop is just an old berbone machine). However when I am in a different location, other than home (i.e my mom's house, wrok, another state, etc) I don't seem to be able to access the desktop via the PCAnywhere? is there something I need to do? Thanks for all the advise, pointers and help in advance.

Thanks,
JM

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Thomas K's picture

PCAnywhere uses TCP port 5631 (data) and UDP port 5632 (status) for communication. Both of these ports on your firewall should be open. You can configure port forwarding on your router, see

http://portforward.com/routers.htm for info on port forwarding.

Best,
Thomas

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bmail's picture

PCAnywhere uses TCP port 5631 (data) and UDP port 5632 (status) for communication. Both of these ports on your firewall should be open.

Are you saying that both incoming and outgoing TCP & UDP ports should be configured this way?

You can configure port forwarding on your router.

Again...both incoming and outgoing?
What if the main computer is behind a router and cable modem but the host computer (in a different city) is only using a cable modem (no router). Do I still need to worry about port forwarding on the main computers firewall and router?  What about the software firewall program on the host? What about the cable modem? Can the cable modem (Comcast) cause any blocking of the main computers control of the host?

Thomas K's picture

Yes, allow both directions. These KB's should help answer your questions -

Cannot connect to a pcAnywhere host through a router

http://service1.symantec.com/SUPPORT/pca.nsf/docid...

Troubleshooting pcAnywhere TCP/IP connections

http://service1.symantec.com/SUPPORT/pca.nsf/pfdocs/199732093939

Best,
Thomas

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bmail's picture

Cycletech:
The info in the links seem to be for configuring a host computer (in this case my mom's) that is behind a router.  She is not behind a router.  Remeber she is in a different city and just connected to the internet through a cable modem.
My computer (the one I will use to get into her computer when hers needs fixing) IS behind a router.
I can see that I need to configure my router and firewall, but since she has no router, I'm still fuzzy about what I need to do to configure her computer (and PCAnywhere on her computer) so that I can get in and control hers remotely.
We both use XP. Mine is XP Pro, hers is XP home.
BM

Thomas K's picture

Who is the Internet provider for your Mom? You might try looking at there website for answers. Many Internet providers post setup information and troubleshooting tips on their technical help pages.

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bmail's picture

We both have ComCast as our ISP.
Correct me if I'm wrong, but I don't believe that Comcast is the issue. I thought that the configuration of PCAnywhere on my mom's computer is the issue?
I need to understand exactly how I should set up her host version of PCAnywhere so that once I configure my router and firewall to forward the ports, that you discussed, I will be able to take control of her computer.

Thomas K's picture

Please follow the steps outlined in this KB. Let me know if this was helpful.

http://service1.symantec.com/support/on-technology...

Best,
Thomas

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bmail's picture

Thanks that is exactly what I needed to configure mom's...although trying to talk her through it by phone may be challenging.
By the way, is there a similar straightforward KB that will walk me through setting up PCAnywhere on my computer to control the host (my mom)? Remember, my computer "is" behind a router.
That would be very helpful too.

Thomas K's picture

Hi Bmail,

Let me know if this KB aswers your questions -

http://service1.symantec.com/support/on-technology...

Best regards,
Thomas

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bmail's picture

Thanks. This was quite helpful.
I do have one question regarding setting up the Remote computer.
Does Step 3 apply in my situation?
See below:

Enter a list of static IP addresses
   
1
In the pcAnywhere Manager, click Edit > Options.
2
Click the Remote Communications tab.
3
Enter an IP address for the static host, and click Add Search.
4
Repeat step 3 until all hosts are entered.
5
Click OK.

Thomas K's picture

Hi Bmail,

Yes, you should enter the IP address for the host to be entered on the PCA manager.

Let me know how it goes for you.

Best,
Thomas

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bmail's picture

Sorry Thomas,
I didn't make myself clear. 
Under Step 2...#6 says   "Enter the host's IP Address in the field provided."
I take that to mean my mom's IP address.
So why do I also need to fill out Step 3 which seems to be for Static IP Addresses?  Is Step 3 an extra step that is only needed if I am trying to set up my remote for several other hosts who have only static IP addresses?
I realize I am probably being thick headed about this, but I just want to be sure I am doing this setup correctly.

Thomas K's picture

I just sent you an email, Can you please provide screen-shots of the configuration that you are referring to?

Thanks,
Thomas

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bmail's picture

Thomas,
I just sent the screen shot as an attachment to your email address.
Hope that helps to figure out what I am trying to say.
BM

Thomas K's picture

I hope all the info I provided is enough to help you set up PCA with you new high speed connection.
Please let me know if you have issues after setting everything up on both the Host and remote systems.

Best,
Thomas

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