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How to activate the SEPM license without the internet access ?

Created: 18 Sep 2012 • Updated: 19 Sep 2012 | 7 comments
This issue has been solved. See solution.

Hi All,

For the secondary SEPM with no access to the internet, how do you actually activate the license ?

I have typed the serial number started with M2xxxxxxxxxx but it is complaining that it needs access to the internet ?

 

Any idea would be greatly appreciated.

Thanks

Comments 7 CommentsJump to latest comment

Ashish-Sharma's picture

Check symantec employee comments

 

Chetan Savade Technical Support Accredited

Hi,

You can activate your license in two way.

1) By entering your serial number which generally starts with "M", after entering serial number you can click on download license file & SEPM will download license file for you - Obviously it requires Internet connection

2) You can manually import .slf file into SEPM console, if you don't have .slf file then you will have to contact license department to receive it.

License department number : 18003420652 (Follow IVR)

But I don't understand how the SEPM will update without Internet connection.

 

http://www.symantec.com/connect/forums/cant-activate-license-sep-121

.

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
John Santana's picture

yes but it failed ?

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.

pete_4u2002's picture

looks like the SEPM is unable to communicate to licensing server.

is the SEPM using proxy? can it connect to internet?

if yes, then try after sometime, else contact customer care /licensing for slf file.

Ashish-Sharma's picture

You can manually import .slf file into SEPM console, if you don't have .slf file then you will have to contact license department to receive it.

License department number : 18003420652 (Follow IVR)

Thanks In Advance

Ashish Sharma

 

 

John Santana's picture

Ok, I'll try to ask the Supplier to contact the lceinsing manager to generate the .SLF key and then import it to the server.

Thanks guys !

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.