Video Screencast Help

How to add or remove features to existing Symantec Endpoint Protection client installations

Created: 29 Sep 2011 | 7 comments

I'm not able to modify a client already installed.

I use SEP 12.1, but I can not do the installation of features.



I am following this process:

http://www.symantec.com/business/support/index?page=content&id=TECH90936



is the the same process as used in the SEP 11.x, but the SEP 12.X does not work.



Anyone have any clue as to what can I do?



You need to install a new package every time you need to add or remove features?



thanks

Discussion Filed Under:

Comments 7 CommentsJump to latest comment

Rafeeq's picture

yes its the same 

first add the clinet install feature set; 

then go to auto upgrade feature

uncheck existing feature set; 

then frm the drop down menu u can see u r feature set what u added before, just assign it..

Vikram Kumar-SAV to SEP's picture

Assign a install package with full all the features you want to add. Or create a new group assign a package and move such client where you want these feature, once features are installed move it back to original group.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

DiegoCS's picture

Thank you for the help. But

Thank you for the help.

But it did not work.

When I look at properties, customers see it:


Someone still has a possible solution?

Without installing a new package over the current.

Please!! Help!!

thanks

***DiegoCS***

Elisha's picture

There are several important items to remember when updating the client feature set from SEPM:

1. Make sure you uncheck the "Maintain existing client features when updating".  If you don't uncheck this then the clients will not do anything.

2. Make sure you uncheck the "Upgrade Schedule" checkbox.  This way the clients chose to update their feature set immediately.

3. Make sure that the package you assign to the group is the same build number as the SEP clients in the group.  If you assign an older build for this then the clients will ignore the settings.

4. Make sure you assign the correct bit rate (32bit vs. 64bit).  Clients will only look at packages with their bit rate.  If you assign a 64bit package, for example, and you have only 32bit clients then they will ignore the settings.

5. In most cases once the client has added or removed features you will need to reboot the client for the changes to be complete.

DiegoCS's picture

3. Make sure that the package you assign to the group is the same build number as the SEP clients in the group.  If you assign an older build for this then the clients will ignore the settings.

 

How do I check if this is correct?

 

Because the rest is fine.

***DiegoCS***

Elisha's picture

You can check this from the "Clients" panel in the SEPM console.

  1. First select the client(s) you want to change the feature set.
  2. Then click the "Edit the client properties" link.
  3. From the "Edit Properties" screen look at the "Deployment running version".  This will tell you the version the client is using.
  4. Close the "Edit Properties" screen and go to the "Install Packages" tab from the "Clients" panel.
  5. Select the package from the list and click "Edit Client Install Package Properties".
  6. From the "Edit Client Install Package" page you can see the package you are using.  Verify it is the same as the client version you got in step 3 above.
DiegoCS's picture

Thank you.

As I mentioned, and Deployment Status is the same.

Remains the same.

Below is the status:

 

 

Does anyone have some more help?

 

***DiegoCS***