ServiceDesk

In ServiceDesk, I have a group that I want to have access to certain tickets.  I have created a page which contains a report listing these tickets, and given the group access to the page.  So these users can see the list of tickets, however, the group currently has no permissions so they can't open any tickets to view or work them.  What permissions do I need to assign to the group?  I tried assigning just the permissions in the WorkflowTasksManagement category, but then they were able to see other pages that they shouldn't.

Normally permission to access a specific ticket is granted to groups / users when the ticket is created. When the ticket is assigned to a Service Queue all groups in that queue will have the necessary permissions to view & work the ticket. Also users that are assigned as contacts on the ticket will have permission. You can use rulesets to also grant or revoke permissions from users / groups.

Thank you.  I like the ruleset idea since I want these users to be able to open and edit tickets but I'd rather not put them in service queues because there are a number of queues involved here and they will get inundated with email notifications.  These are managers who simply want to be able to oversee a large number of tickets in various queues but not have to receive all the notifications.  I can use the OnTicketAssigned ruleset to grant the permissions when tickets are assigned to these queues.  So my next question, is there a way to fix the permissions on all those tickets that are already out there?  Am I on the right track here?  I appreciate your help!  Thanks.

I think the quickest way to assign permissions to existing proceses would be via a SQL query if you are comfortable doing that. The ReportProcessPermission table stores the view/edit/admin values. You'd need to fill in the correct reference ID from either the group or user tables depending on which type you are granting.