Video Screencast Help

How to attach a file in SD 7.1 service request form

Created: 10 Jun 2011 • Updated: 10 Jun 2011 | 2 comments

The two ITSR forms that came with SD 7.1 "password reset" and "request a network share" don't have the option of attaching a file (screenshot, or anything else). So I was working with "Logicbase.Components.Ensemble.AddDocument" component but it keeps erroring out. I get the following error:

"Document Category with the ID= 'ITSR-000384' Not found,Please check;"

I have tried using quite a few "Document Category IDs" but no luck, does anyone know what this value needs to be?
Or if there is any other component that works better???

Also I can attach documents once the ITSR is created in the portal view, but not during request creation (in the request form).

Thanks for your help!

Comments 2 CommentsJump to latest comment

TMehmood's picture

Okay, I made a little progress, I picked a Category ID used in ServiceDesk and that moved me a step forward... it is attaching the file without error, and the file shows up in the database under two tables: "Document" and "Document Type", BUT still the portal view won't display this file back... So it is in the database, but no way to retrieve it.

On the other hand once ITSR is created, and then if I attach the file, it shows up every time, no issue.

So I still need to figure out this last part (how to bring back the file in portal view)...

toomas's picture

It would probably be a good idea to try and work with the Document Category similar to what Incident Management does, for example.

Setup Process component has DocMan integration options, namely creating a document category and putting it's CategoryID into a usable variable.

After document category is created, you'll need some permissions for that so your user/technician can work with it. Look at IncidentManagement > Primary > Setup Process embedded model for inspiration on that.

That should give every process its own document category to work with, along with its CategoryID.