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How to backup encrypted files?

Created: 01 Nov 2012 • Updated: 01 Nov 2012 | 4 comments
This issue has been solved. See solution.

I'm getting an email error notification every day for an excel file that is encrypted.

Product: Symantec System Recovery 2011
Server: Microsoft SBS Server 2011 Standard
Architecture: 64bit

Here is the exact error message:

Notification Type: Error
Priority: High
Description: Error EC8F1C50: Cannot create file backup for job: MYJOB Backup.
    Error E7D1001D: Unable to open '//./SymantecSnapshot0/MYEXCELFILE.xls'.
        Error EBAB03F1: Access is denied.
    Error E7D10049: Device SymantecSnapshot0 appears to be offline, disconnected, or otherwise unavailable.
    Error E4BC0004: Unable to backup file C:/MYEXCELFILE.xls.
Details: 0xEBAB0005

I've checked and the Excel file in in fact encrypted at the Windows OS level.

How can I backup encrypted files with SSR2011?

Comments 4 CommentsJump to latest comment

davidkillingsworth's picture

Thanks for responding.  This really limits my use of this product.  I can't say that I will be recommending it to future customers.

Basically, the whole backup job fails, if it stumbles onto 1 encrypted file.

RahulG's picture

Well its a known issue and Symantec would fix it for sure . Do subscribe to that document for further updates.

Chris Riley's picture

That TechNote is very old. As far as I know, this issue is not being worked on.

I will however look into this and take it up with our engineering team.