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How to came back communications with clients?

Created: 19 Jun 2009 • Updated: 21 May 2010 | 4 comments
This issue has been solved. See solution.

Hey folks, need help to came back communications with clients. We reinstalled new server but we didn`t have Disaster a Recovery process... but we have a backup of database. Restore Database and all groups and policies is OK. The issue is, Clients trying to connect with a invalid Domain, the question is How to change Domain ID of my SEPM??? Thnx
Ps. I already try to use sylinkdrop without success.

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kavin's picture

Are your clients showing in the manager with Gree Dot and actually not communicating?
Also I you can tell me did you restored the server certificate along with the database.
Under downloads there is a sylink toggle utility you can run it on one of the cleint & upload its logs over here.
But before that make sure that you have replaced the sylink file on the client properly I will prefer if you can replace the sylink file manually on one of the clients

Vikram Kumar-SAV to SEP's picture

In your case there are 2 ways of restoring communication between the SEPM and the clients.
From the old client computer copy the Domain ID.
Then follow this process

To restore client communications without a database backup
Log on to the Symantec Endpoint Protection Manager Console.
Click Admin.
In the "System Administrator" pane, click Domains.
Under "Tasks", click Add Domain.
Click Advanced.

Open the disaster recovery text file, select and copy the domain ID and then paste the domain ID into the "Domain ID" box.

Click OK.
Repeat this procedure for each domain to recover.
Under "Tasks", click Administer Domain.
Click Yes on the "Administer Domain" dialog box.
Click OK.
Restart all of the client computers.
Note: The computers appear in the Temporary group.

If you use one domain only, delete the unused Default domain, and rename the newly created domain to Default.

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082112135948

The Second option you have is Call Support and ask for sylinkreplacer it will replace the sylink.xml on all your computers remotely.Once Sylink.xml is replaced it will connect back all your computers to the new SEPM.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

Vikram Kumar-SAV to SEP's picture

Either you can copy it from ADDMIN- Server--you will see a message that client is trying to connect to "xxxxxxxxxxxx" domain id.

or on the client computer open the sylink.xml file from
\Program Files\Symantec\Symantec Antivirus or Symantec Endpoint Protection
Open the Sylink.XML file with notepad
and you will see the domain id something like this
<ServerSettings DomainId="7C6968400A32025E01DF280BC7C27AE0"> -->this is your domain id.

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search button..do use it.

SOLUTION