How can check the number of licenses?

mike brooker's picture
mike brooker
October 3rd, 2007

I've had continual problems wioth the RALUS agent, have tried nearlt every trouble shooting tip suggested, but as one last attempt, I just want to double check the licensing.

I have 2 Linux servers, only 1 agent works.

I have a software license certificate that a license number etc, it states 'Quantity of licenses 2' - so I have 2.

I want to cross check this with what the BE10 server, how many licenses does it think it has.

I got  to Tools > Serial Numbers & Installation' hit 'Next' and my RALUS agent license number is displayed (along with the Windows and Server info) but I cannot found where it states the number - so how can I confirm the number?

Filed under: , ,
0 votes
bboerst's picture
bboerst
2 years 7 weeks ago

The Backup Exec License Assessment Tool should give you the info that you're looking for:
 
0 votes
mike brooker's picture
mike brooker
2 years 7 weeks ago

Ok, thanks  for that.

I ran it and it reports the following (I'm only interested in the RALUS part of the report)

Remote Agent for Linux/Unix Servers

Installation Satus     Enabled Status    License Keys Detected     Licenses Used    Status
Yes                           Yes                        1                                       1                           Yes



So does this mean that the sever only thinks I have 1 license key for RALUS agents with reference to my printed Veritas License Certificate which states that I have 'Quantity of Licenses' '2' - or does it simlpy mean that I'm only using 1 of 2? And the reason for that is that the 2 RALUS agent refuse to work - see my numerous posts on this matter.


0 votes
bboerst's picture
bboerst
2 years 7 weeks ago

I don't use RALUS in my setup so maybe someone else can chime in.
It sounds like your Backup Exec server is only reporting that the license key that you entered for RALUS is valid for 1 license (otherwise under "License Keys Detected" it would say '2'.  Did you only receive one licese key from Symantec?  I'm looking at the licensing emails that Symantec sent me and I have a seperate license key for each remote agent.
On a side note, I don't think that Backup Exec is 'too' picky about remote agent licensing.  I would be surprised if the issue that you're having is a licensing issue - but like I said, I've never used the RALUS agent so maybe someone else can advise...
0 votes
Robert Schmidt 2's picture
Robert Schmidt 2
2 years 7 weeks ago

Mike - the reporting tool isn't perfect.
I've just run it. I'm using RANT (not Linux), but ... the results are probably similar.
I have two RA licenses - one for 8 seats, one for 1.
 
The tool reports 2 license keys, but says I have 16 in use -  "Buy more!"
 - the number in use is correct - 9 remote servers, 1 Exchange server (which includes the RA in the license) and 6 workstations (for which you don't legally need a license)
 
So, the tool is reporting the  number of keys, but does not "read" the key for the number of seats, and doesn't exclude workstations.
 
In your case, the 1 license key is correct. My concern would be that it only reports 1 in use - looks like an install problem on that second server to me.
 
Cheers
 
0 votes
MitchR's picture
MitchR
26 weeks 6 days ago

License reporting tool

I'll second that.  The reporting tool has issues with some types of licenses.  We've had multi-pack licneses (i.e. a 20-seat agent license) get reported as a single license. 

I've also had the reporting tool report exactly double the number of agents in use than we were really using.

Treat the reporting tool as one step in the investigation process, but it's by no means trustworthy.

0 votes
mike brooker's picture
mike brooker
2 years 7 weeks ago

Thank you both.

Well I guess I still have a problem with one RALUS agent then:smileysad:

In a nutshell, BE server cannot communicate with ione of the RALUS agents, it shows up in the selection list (so browse function is working) but cannot authenticate with logon credentials - I used a packet sniffer and it seems as if the RALUS agent is corrupting the username or password.

It really was a last ditch attempt to found a fix for this issue - the reseller (has I Gold partnership or something like that) we purchased BE from has consulted Symantec about the issue and they have responded saying there are issues with the RALUS agent, with the behaviour I've reported and will get back, nearly a year later I still have no fix.

Sorry - rant over.

0 votes
final_frontier2002@yahoo.com's picture
final_frontier2002@yahoo.com
27 weeks 2 days ago

How to check Norton Key

How to check norton license code in the following case.

1. How to check if it is already registered or unregistered yet?
2. How to check expiry dates without installing norton on my computer?
3. How to check if it is valid license code without installing norton?

Hope to hear from any experts and experience users

0 votes
technion's picture
technion
27 weeks 7 hours ago

How did you manage to reply

How did you manage to reply to a year and a half ol thread with a discussion about an unnamed Norton product (which would not be Backup Exec, the subject of this thread)?

0 votes