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How can i get technical support?

Created: 02 Nov 2011 • Updated: 03 Nov 2011 | 3 comments
This issue has been solved. See solution.

Dealer told me, that i can contact some online technical support. In PDF i received there is a number RTSM ID / Support ID that must be entered when i need support. I'm entering it here https://mysupport.symantec.com/verifyaccount.html .

This is the only place i find on the site. Are you providing support for your products people? I'm trying to connect you for more then a week with no success. No contact mails, no access to you. I'm running out of time and customer wants to return licences.

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Thomas K's picture

You can contact support by phone, see the support page for phone numbers for your region.

http://www.symantec.com/business/support/contact_t...

If you still have issues getting support, call our Customer Care for assistance - http://www.symantec.com/business/support/assistanc...

And don't forget you can get help with you product issues right here in the Connect Forums.

https://www-secure.symantec.com/connect/

Let me know if you have any questions.

Best,

Thomas

SOLUTION
Thomas K's picture

I commented and moved that post to the Endpoint Protection forum for better exposure.

Thanks,

Thomas