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How can I resolve system error which is get from Symantec report>Top Clients That Generate Errors and Warnings

Created: 29 Apr 2014 • Updated: 29 Apr 2014 | 7 comments

Hi All,

 

 

Please guide us, How can we resolve System error which we get from Symantec report>Top Clients That Generate Errors and Warnings.

 

Please help me on this I am shairng also screenshot which I got from symantec report.

 

Operating Systems:

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James007's picture

Use this report to see which clients generate the largest number of errors and warnings. You may want to look at the location and type of users on these clients to see why they experience more problems than others. You can then go to the System log for details

Run the Threat Analysis Scan in Symantec Help (SymHelp) and scan your system

How to run the Threat Analysis Scan in Symantec Help (SymHelp)

Article:TECH215519 | Created: 2014-03-03 | Updated: 2014-03-07 | Article URL http://www.symantec.com/docs/TECH215519

 

incase of suspicious activity still happening, then follow the steps provided in the Article below:

Using Symantec Help (SymHelp) Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

Article:TECH131732 | Created: 2010-01-15 | Updated: 2013-11-25 | Article URL http://www.symantec.com/docs/TECH131732

Symantec Endpoint Recovery Tool (SERT) requires a PIN to run

 

Article:TECH159200 | Created: 2011-04-30 | Updated: 2012-11-02 | Article URL http://www.symantec.com/docs/TECH159200
Naivedya's picture

James Thanks for update about SEP tool and I am able to see thrat analysis but How will I do reslove these error.

 

Please help me

 

Thanks

Naivedya

Thanks

Naivedya

James007's picture

You can check error message what error message do you have received, once you will be resolved problem client logs delete automatic.

You can find below location logs details

SEPM -> Monitors -> Logs -> set Log Type to System -> set Log Content to Client Activity.

 

Error.JPG

Naivedya's picture

Hi James,

 

That is my question How will I reslove system error after receive such kind of report.

 

Thanks

Naivedya

Thanks

Naivedya

.Brian's picture

This report has nothing to do with viruses.

Check the system log on the clients to see what errors are present. Once you have that, we can troubleshoot.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.