How can I set a worker up to view the "edit comment" pencil without granting administrator access
Updated: 10 Aug 2010 | 4 comments
I have users that need to be able to make modifications to their existing comments. My help desk has the pencil (edit comment) on their screen but some of my workers outside the help desk have a stripped down version (non-administrator) and would like to have that edit comment function available. Where can I make this change? I found under Security Role Management, a check box for edit incident but that doesn't appear to be the issue. My workers can edit incidents by adding new comments but they cannot edit previous comments. Please help. Thanks.
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I believe you'll need to
I believe you'll need to assign those users to a role with the "Administer Incidents" right.
Now doing that also grants them a LOT of other stuff. Your other option is to edit the web.config found under the "worker" folder. Using a text editor that gives you line numbers drop down to Line 409 and there you should find a line that looks like this:
<command id="editItemComment" moduleID="TemplateModule" name="sidEditItemComment" description="sidEditItemCommentDesc" modal="yes" privileges="privViewIncidents,privEditIncidents,privAdminister">
Toward the end you will see all of the rights required to edit a comment. My understand is they'll need all three of those privileges. Cut out the last one and and then anyone who has "View Incidents" and "Edit Incidents" should be able to perform that option.
Of course best practice though would be to add it to the custom.config and not edit the web.config file directly.
- Matt
Thanks!
I needed that :)
Robert Lundsten
Consultant / Founder : Asterio
Homepage | http://www.asterio.se
Blog | http://www.asterio.se/blogg
Twitter | http://twitter.com/asterioan
Sometimes, just sometimes you
Sometimes, just sometimes you get some for free :)
Helpdesk Privileges
You can do some nice stuff with the helpdesk Privileges.
Let me redirect you following article on privileges I wrote to get people on track:
https://www-secure.symantec.com/connect/articles/r...
Guido Langendorff
Arrow ECS Netherlands
Netherlands
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