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How can i uninstall Symantec Collector Framework manually?

Created: 09 Oct 2008 • Updated: 21 May 2010 | 4 comments
Andrey Wang's picture

Hi,Eveyone:

  

   i'll upgrade SESA collector to collector SAV events,and i installed SSIM agent at SAV Server. because there's a SESA2.0 Agent at the SAV Server so i've to uninstall sesa agent manually by command-line, but Symantec Collector Framework can't uninstall by ADD/REMOVE of win2K, error message following:

    "Error 1722.There is a problem with this Windows Installer package.A program run as part of the setup did not finish as expected.Contact your support personnel or package vendor. "

     the win2k installed JRE of 1.3 version from SESA2.0's CD.

     Thank you.

 

 

Comments 4 CommentsJump to latest comment

Sachin Patil's picture

Hi,

 

We can use:

"collector -uninstall" command after changing to the collector folder.

 

for more information of these options use 

collector -h

 

 

Thanks,

Sachin

Laurent_c's picture

I assume you are talking about the collector called SEMAV 2.1.2 ?

 

This collector install in 2 fold, first this is a windows installer setup, not java,the nit install the SESA Agent.

 

You might want to check things like doing a "msiexec -unregister" then "msiexec -register". Try to upgrade msiexec to latest version too

 

We have a few KBs on the 1722 error not related to the product but help.

 

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2004062514420948