To reset the password, follow the below steps:

Open a command prompt window.

Navigate to the Tools subfolder in the Symantec Endpoint Protection Manager directory on the drive and location where you installed the manager.

Note: The default installation path is C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools

From the command line run the batch file named "resetpass.bat" This will reset the password to a default user name and password of admin/admin.

4. Following login, user will be prompted to change the password. The password may be the same as the previous password.

Didn't work, it's still locked.

What is the error that you are getting ???

I'm not getting an error really.  I can run the resetpass.bat file.  It comes back with English and then apparently ends normally.  After that I try to login as admin/admin and it says that the admin account is locked.

I'm willing to take the hit and point all my systems to a new server if I have to, but if I uninstall the server and reinstall it on the same machine, (small rural school, limited hardware available) will it clear or will it still have registry entries that will hang it up?

A reinstall will clear all the entries. but that will be the last step, try  the step of changing the time  and then see what happens

If you're ever in North Central Pennsylvania I owe you a drink.  But why would setting the system time ahead an hour work?

'Symantec Endpoint Protection: The Administrator account is locked'
http://service1.symantec.com/support/ent-security.nsf/docid/2007112707590648?Open&seg=ent

the acoount get locked when the Log on Attempt Threshold exceeds

This is a database lock

and is not controlled by the manager once set, so running resetpass or other utilities will not change the locked state or time wait required for next log in

.

Very good info. Thanks all.

Hi there same thing happened to me "lost the admin password" but I am running SMS SMTP in Fedora. How do I reset the admin password?

Thanks very much.

I was able to get into the DB and change the admin user password in admin_user table. It doesn't work. Is SMS SMTP using any of MySQL password encryption? What is SMS SMTP password encryption? Anyone? Thanks very much.

I think this an Antivirus Thread you will get you solution in mail security thread.